RN
Refilwe N
1 reviews | Active since Jan 2019
19 Feb 2023, 21:52
Bad service from the Manager
Cell C service is pathetic 😒 😑 🙄
Helpful (0)
Replies (13)0
Replies (13)RN
Refilwe N's updateReviewer Update
20 Feb 2023, 09:59Good day SM
My story is very,if possible give me a call on ***.
My husband has/ had 2 contract with you guys for many years which is one I was using. We were due for renewal which is we renewed 1 then we were told to call in October 2022 to cancel my line ***. My husband phoned and requested cancelation which never happened and I have noticed in January 2023 then he phoned and was advised by the consultant to open a case of enquiry where they will trace and listen to the call and if they find that he did cancel they will refund that's when the nightmares started. Instead we received calls indirectly asking my husband to cancel and move and enquiry will take 21 days,my husband said he didn't mind. We never received the feedback Boom to my surprise I receive an sms that the contract will be canceled on the 31st January 2023 wow no feedback nothing my husband asked that no cancelation should happen until the feedback. To our surprise the contract was in deed cancelled on the 31st 2023 which we did not mind realizing that Cell C is protecting their consultant the problem became that I have purchased 1000 Minutes for R229 and 50G days for R549 between 18th Jan 2023 and 20th January 2023 which disappeared on the 31st after been used for 15 days. I then made an enquiry which I was told I have never purchased anything or even be online between 31st December 2022 and Mid January they said,that's very confusing as I use my line for business and I have sent numerous email via mobile connection and used YouTube everyday when I drive, oh I was referred to the manager by tje name Kebone,I thought my query will be resolved. I have sent her tax invoice from Cell C for tje purchase and bank statement from the bank and even the messages from the banker confirming that indeed the transaction happened and was banked on the 24th January 2023 and 31st January 2023 even though I bought on a different date. To my surprise yesterday I have received the same message from Kebone that back office saying the same thing tje consultant said that I have never recharged
All I want is Cell C to refund me since I have already bought the same services as I was struggling without data and Minutes. This query has been going since the 31st,you can imagine the frustration after using Cell C for many years.
I hope you will resolve this as quick as possible as possible.
Regards
Refilwe Notoane
***.
My story is very,if possible give me a call on ***.
My husband has/ had 2 contract with you guys for many years which is one I was using. We were due for renewal which is we renewed 1 then we were told to call in October 2022 to cancel my line ***. My husband phoned and requested cancelation which never happened and I have noticed in January 2023 then he phoned and was advised by the consultant to open a case of enquiry where they will trace and listen to the call and if they find that he did cancel they will refund that's when the nightmares started. Instead we received calls indirectly asking my husband to cancel and move and enquiry will take 21 days,my husband said he didn't mind. We never received the feedback Boom to my surprise I receive an sms that the contract will be canceled on the 31st January 2023 wow no feedback nothing my husband asked that no cancelation should happen until the feedback. To our surprise the contract was in deed cancelled on the 31st 2023 which we did not mind realizing that Cell C is protecting their consultant the problem became that I have purchased 1000 Minutes for R229 and 50G days for R549 between 18th Jan 2023 and 20th January 2023 which disappeared on the 31st after been used for 15 days. I then made an enquiry which I was told I have never purchased anything or even be online between 31st December 2022 and Mid January they said,that's very confusing as I use my line for business and I have sent numerous email via mobile connection and used YouTube everyday when I drive, oh I was referred to the manager by tje name Kebone,I thought my query will be resolved. I have sent her tax invoice from Cell C for tje purchase and bank statement from the bank and even the messages from the banker confirming that indeed the transaction happened and was banked on the 24th January 2023 and 31st January 2023 even though I bought on a different date. To my surprise yesterday I have received the same message from Kebone that back office saying the same thing tje consultant said that I have never recharged
All I want is Cell C to refund me since I have already bought the same services as I was struggling without data and Minutes. This query has been going since the 31st,you can imagine the frustration after using Cell C for many years.
I hope you will resolve this as quick as possible as possible.
Regards
Refilwe Notoane
***.
RN
Refilwe N's update20 Feb 2023, 09:59
Reviewer Update
Good day SM
My story is very,if possible give me a call on ***.
My husband has/ had 2 contract with you guys for many years which is one I was using. We were due for renewal which is we renewed 1 then we were told to call in October 2022 to cancel my line ***. My husband phoned and requested cancelation which never happened and I have noticed in January 2023 then he phoned and was advised by the consultant to open a case of enquiry where they will trace and listen to the call and if they find that he did cancel they will refund that's when the nightmares started. Instead we received calls indirectly asking my husband to cancel and move and enquiry will take 21 days,my husband said he didn't mind. We never received the feedback Boom to my surprise I receive an sms that the contract will be canceled on the 31st January 2023 wow no feedback nothing my husband asked that no cancelation should happen until the feedback. To our surprise the contract was in deed cancelled on the 31st 2023 which we did not mind realizing that Cell C is protecting their consultant the problem became that I have purchased 1000 Minutes for R229 and 50G days for R549 between 18th Jan 2023 and 20th January 2023 which disappeared on the 31st after been used for 15 days. I then made an enquiry which I was told I have never purchased anything or even be online between 31st December 2022 and Mid January they said,that's very confusing as I use my line for business and I have sent numerous email via mobile connection and used YouTube everyday when I drive, oh I was referred to the manager by tje name Kebone,I thought my query will be resolved. I have sent her tax invoice from Cell C for tje purchase and bank statement from the bank and even the messages from the banker confirming that indeed the transaction happened and was banked on the 24th January 2023 and 31st January 2023 even though I bought on a different date. To my surprise yesterday I have received the same message from Kebone that back office saying the same thing tje consultant said that I have never recharged
All I want is Cell C to refund me since I have already bought the same services as I was struggling without data and Minutes. This query has been going since the 31st,you can imagine the frustration after using Cell C for many years.
I hope you will resolve this as quick as possible as possible.
Regards
Refilwe Notoane
***.
My story is very,if possible give me a call on ***.
My husband has/ had 2 contract with you guys for many years which is one I was using. We were due for renewal which is we renewed 1 then we were told to call in October 2022 to cancel my line ***. My husband phoned and requested cancelation which never happened and I have noticed in January 2023 then he phoned and was advised by the consultant to open a case of enquiry where they will trace and listen to the call and if they find that he did cancel they will refund that's when the nightmares started. Instead we received calls indirectly asking my husband to cancel and move and enquiry will take 21 days,my husband said he didn't mind. We never received the feedback Boom to my surprise I receive an sms that the contract will be canceled on the 31st January 2023 wow no feedback nothing my husband asked that no cancelation should happen until the feedback. To our surprise the contract was in deed cancelled on the 31st 2023 which we did not mind realizing that Cell C is protecting their consultant the problem became that I have purchased 1000 Minutes for R229 and 50G days for R549 between 18th Jan 2023 and 20th January 2023 which disappeared on the 31st after been used for 15 days. I then made an enquiry which I was told I have never purchased anything or even be online between 31st December 2022 and Mid January they said,that's very confusing as I use my line for business and I have sent numerous email via mobile connection and used YouTube everyday when I drive, oh I was referred to the manager by tje name Kebone,I thought my query will be resolved. I have sent her tax invoice from Cell C for tje purchase and bank statement from the bank and even the messages from the banker confirming that indeed the transaction happened and was banked on the 24th January 2023 and 31st January 2023 even though I bought on a different date. To my surprise yesterday I have received the same message from Kebone that back office saying the same thing tje consultant said that I have never recharged
All I want is Cell C to refund me since I have already bought the same services as I was struggling without data and Minutes. This query has been going since the 31st,you can imagine the frustration after using Cell C for many years.
I hope you will resolve this as quick as possible as possible.
Regards
Refilwe Notoane
***.
RN
Refilwe N's updateReviewer Update
20 Feb 2023, 20:20Hi
- Please note that I haven't heard from Cell C still instead after your communication I received 2 different case numbers.
RN
Refilwe N's update20 Feb 2023, 20:20
Reviewer Update
Hi
- Please note that I haven't heard from Cell C still instead after your communication I received 2 different case numbers.
RN
Refilwe N's updateReviewer Update
21 Feb 2023, 07:42Hi
so you did not bother reading my query? because if you did you will my contact number there written more than 3 times. again and again the query and my number is ***.
so you did not bother reading my query? because if you did you will my contact number there written more than 3 times. again and again the query and my number is ***.
RN
Refilwe N's update21 Feb 2023, 07:42
Reviewer Update
Hi
so you did not bother reading my query? because if you did you will my contact number there written more than 3 times. again and again the query and my number is ***.
so you did not bother reading my query? because if you did you will my contact number there written more than 3 times. again and again the query and my number is ***.
Cell C's replyOfficial
21 Feb 2023, 07:49We apologize for the inconvenience , we have updated our team.
Regards,
^TM
Regards,
^TM
Cell C's reply21 Feb 2023, 07:49
Official
We apologize for the inconvenience , we have updated our team.
Regards,
^TM
Regards,
^TM
RN
Refilwe N's updateReviewer Update
21 Feb 2023, 07:53May your team kindly call before 8am,I have loadshedding till 12pm and your network is connecting during loadshedding. Again my contact details: *** ***.
RN
Refilwe N's update21 Feb 2023, 07:53
Reviewer Update
May your team kindly call before 8am,I have loadshedding till 12pm and your network is connecting during loadshedding. Again my contact details: *** ***.
Cell C's replyOfficial
21 Feb 2023, 07:59Noted.
Regards,
^TM
Regards,
^TM
Cell C's reply21 Feb 2023, 07:59
Official
Noted.
Regards,
^TM
Regards,
^TM
RN
Refilwe N's updateReviewer Update
22 Feb 2023, 10:52Good Morning
Please note am still waiting for assistance. One of the consultant named Ofentse if not mistaken promised to call me back yesterday before end of business still now am waiting..
Please note am still waiting for assistance. One of the consultant named Ofentse if not mistaken promised to call me back yesterday before end of business still now am waiting..
RN
Refilwe N's update22 Feb 2023, 10:52
Reviewer Update
Good Morning
Please note am still waiting for assistance. One of the consultant named Ofentse if not mistaken promised to call me back yesterday before end of business still now am waiting..
Please note am still waiting for assistance. One of the consultant named Ofentse if not mistaken promised to call me back yesterday before end of business still now am waiting..
Cell C's replyOfficial
22 Feb 2023, 11:51We will follow-up with Ofentshe regarding the call back request.
Regards,
^TM
Regards,
^TM
Cell C's reply22 Feb 2023, 11:51
Official
We will follow-up with Ofentshe regarding the call back request.
Regards,
^TM
Regards,
^TM
RN
Refilwe N's updateReviewer Update
23 Feb 2023, 17:21Good day
Am really dissapointed 😞 how you Cell C still treating me the same way the consultant and their team leader treated me. Clearly shows this how you run a business and treat clients 🙄. I thought by coming here I will be dealing with seniors or someone better no I was wrong it is worse than before. Your so called Ofentshe never bored to call me after numerous request and also Clearly you are in this together as well because you failed to follow-up if I was assisted.
Am really dissapointed 😞 how you Cell C still treating me the same way the consultant and their team leader treated me. Clearly shows this how you run a business and treat clients 🙄. I thought by coming here I will be dealing with seniors or someone better no I was wrong it is worse than before. Your so called Ofentshe never bored to call me after numerous request and also Clearly you are in this together as well because you failed to follow-up if I was assisted.
RN
Refilwe N's update23 Feb 2023, 17:21
Reviewer Update
Good day
Am really dissapointed 😞 how you Cell C still treating me the same way the consultant and their team leader treated me. Clearly shows this how you run a business and treat clients 🙄. I thought by coming here I will be dealing with seniors or someone better no I was wrong it is worse than before. Your so called Ofentshe never bored to call me after numerous request and also Clearly you are in this together as well because you failed to follow-up if I was assisted.
Am really dissapointed 😞 how you Cell C still treating me the same way the consultant and their team leader treated me. Clearly shows this how you run a business and treat clients 🙄. I thought by coming here I will be dealing with seniors or someone better no I was wrong it is worse than before. Your so called Ofentshe never bored to call me after numerous request and also Clearly you are in this together as well because you failed to follow-up if I was assisted.
RN
Refilwe N's updateReviewer Update
02 Mar 2023, 08:38Good Morning
You promised that my query will be resolved instead utbwent the other way around.
Can you please find out why your team deducted 36G of data from me where the query was about them deducted 34G in January. I need this resolved today. Am tired of Cell C is pathetic
You promised that my query will be resolved instead utbwent the other way around.
Can you please find out why your team deducted 36G of data from me where the query was about them deducted 34G in January. I need this resolved today. Am tired of Cell C is pathetic
RN
Refilwe N's update02 Mar 2023, 08:38
Reviewer Update
Good Morning
You promised that my query will be resolved instead utbwent the other way around.
Can you please find out why your team deducted 36G of data from me where the query was about them deducted 34G in January. I need this resolved today. Am tired of Cell C is pathetic
You promised that my query will be resolved instead utbwent the other way around.
Can you please find out why your team deducted 36G of data from me where the query was about them deducted 34G in January. I need this resolved today. Am tired of Cell C is pathetic
RN
Refilwe N's updateReviewer Update
02 Mar 2023, 09:39Hi
There was no bad connection,she doesn't know anything. She kept saying she will need to email whatsoever. I don't need clarity I need my data bundles. Please I have given you plenty of time to sort this out,is now on the 30th day still nothing. This is nonsense and unacceptable. I used my money for the benefits I didn't get them for free.
There was no bad connection,she doesn't know anything. She kept saying she will need to email whatsoever. I don't need clarity I need my data bundles. Please I have given you plenty of time to sort this out,is now on the 30th day still nothing. This is nonsense and unacceptable. I used my money for the benefits I didn't get them for free.
RN
Refilwe N's update02 Mar 2023, 09:39
Reviewer Update
Hi
There was no bad connection,she doesn't know anything. She kept saying she will need to email whatsoever. I don't need clarity I need my data bundles. Please I have given you plenty of time to sort this out,is now on the 30th day still nothing. This is nonsense and unacceptable. I used my money for the benefits I didn't get them for free.
There was no bad connection,she doesn't know anything. She kept saying she will need to email whatsoever. I don't need clarity I need my data bundles. Please I have given you plenty of time to sort this out,is now on the 30th day still nothing. This is nonsense and unacceptable. I used my money for the benefits I didn't get them for free.
RN
Refilwe N's updateReviewer Update
02 Mar 2023, 10:48Good day
In the morning when I checked the balance it was 622.48 MB and night data 0. Now I checked its back. Please verify this so that we are on the same page when can I expect the refund?
In the morning when I checked the balance it was 622.48 MB and night data 0. Now I checked its back. Please verify this so that we are on the same page when can I expect the refund?
RN
Refilwe N's update02 Mar 2023, 10:48
Reviewer Update
Good day
In the morning when I checked the balance it was 622.48 MB and night data 0. Now I checked its back. Please verify this so that we are on the same page when can I expect the refund?
In the morning when I checked the balance it was 622.48 MB and night data 0. Now I checked its back. Please verify this so that we are on the same page when can I expect the refund?
Cell C's replyOfficial
02 Mar 2023, 11:23It means you checked while it was being processed , and yes it is now done .
^NH
^NH
Cell C's reply02 Mar 2023, 11:23
Official
It means you checked while it was being processed , and yes it is now done .
^NH
^NH