BAD SERVICE FROM FOLLOW UOP DEPARTMENT

i logged a call for them to call me on Monday i have 3 contracts with them and wanted to take out a data contract, they called me back the same day, and all was sorted, they said they will contact me to deliver my sim card, till now i have had no phone call, i called them yesterday, was on hold for 20 min and cut off, i called again and was put trough to the follow up department, what a waste of time, just to be told my application is still in prosess, it can take 7 working days,m what **** is that, when i walk into a centre, i do paper work and get my stuff, why must i wait for 7 days for an application to be approved, not taking into account i have 3 other contracts with them, i call back again, got through to the Follow up department, spoke to a Richard person, he kept on telling me his system are slow, put me on hol for 10 min, and then i head a message to please rate our service. i call again, and i am still waiting for them to take my call. why must i do all the calling, just to get a R99 contract and still no service,, i can walk into vocacom now and get my stuff in 5 min, whick i will do with my one contract that is up for upgrade