WR
Walter R
1 reviews | Active since Mar 2010
26 Dec 2022, 11:00
Bad service from CellC Fibre
I have been waiting on Cell C fibre to contact me for weeks to fix my ****py fibre connection. Each time I get the same question: please provide account no, which I do and the. I get the same answer: someone will contact you. I pay for a service which I do not get any joy out of at the moment.
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Replies (5)WR
Walter R's updateReviewer Update
26 Dec 2022, 22:41I have still not have anyone physically contact me regarding the issue. Again it is not how I connect but the moment there are multiple devices connected, I have a buffering issue. No one seems be reading my emails I sent
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Walter R's update26 Dec 2022, 22:41
Reviewer Update
I have still not have anyone physically contact me regarding the issue. Again it is not how I connect but the moment there are multiple devices connected, I have a buffering issue. No one seems be reading my emails I sent
WR
Walter R's updateReviewer Update
27 Dec 2022, 19:41I’ve still had no contact from anyone. Am I the one who has to continuously follow-up? Is THAT the meaning of customer service from Cell C? You privately rep**** at 10:39 this morning stating that your team will contact me. It is now 19:40 with not a word from any of you!!!!!!
WR
Walter R's update27 Dec 2022, 19:41
Reviewer Update
I’ve still had no contact from anyone. Am I the one who has to continuously follow-up? Is THAT the meaning of customer service from Cell C? You privately rep**** at 10:39 this morning stating that your team will contact me. It is now 19:40 with not a word from any of you!!!!!!
Cell C's replyOfficial
28 Dec 2022, 06:42 Hi Walter ,
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.
Please advise if your connection has been restored?
^TM
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.
Please advise if your connection has been restored?
^TM
Cell C's reply28 Dec 2022, 06:42
Official
Hi Walter ,
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.
Please advise if your connection has been restored?
^TM
Kindly receive our sincerest apologies for the unpleasant experience you have had with us thus far.
Please advise if your connection has been restored?
^TM
WR
Walter R's updateReviewer Update
28 Dec 2022, 07:27AGAIN let me explain (read my mails): it is NOT my connection, it is when I connect MULTIPLE DEVICES, then my TV box buffers. I was originally sold the idea that I can connect 100 devices without losing significant speeds and that was when I had a 20mb line. I have a 50mb line now. This is something recent and that is why I am asking the question. I also want to know how long before you guys need to replace the router. This thing is almost 4 years old and as far as I understand it should be replaced soon. That’s why I need to physically speak to someone, not resort to social media to get an answer!!!!!
WR
Walter R's update28 Dec 2022, 07:27
Reviewer Update
AGAIN let me explain (read my mails): it is NOT my connection, it is when I connect MULTIPLE DEVICES, then my TV box buffers. I was originally sold the idea that I can connect 100 devices without losing significant speeds and that was when I had a 20mb line. I have a 50mb line now. This is something recent and that is why I am asking the question. I also want to know how long before you guys need to replace the router. This thing is almost 4 years old and as far as I understand it should be replaced soon. That’s why I need to physically speak to someone, not resort to social media to get an answer!!!!!
Cell C's replyOfficial
28 Dec 2022, 08:08Kindly be advised that we have updated our team. a request for contact to be made has been requested.
^TM
^TM
Cell C's reply28 Dec 2022, 08:08
Official
Kindly be advised that we have updated our team. a request for contact to be made has been requested.
^TM
^TM