ME
Marcia E
1 reviews | Active since Oct 2021
12 Aug 2022, 15:11
Bad service from cellc
In March our wifi contract ended.. we gave one months notice to end the wifi contract. Cellc stopped deducting the said contract amount as we had 2 cellphone contracts and ONE WIFI CONTRACT! Now it is time to upgrade and we are told we are in arrears but NEVER HAD ONE PAYMENT LAPSE IN 20 YEARS!!!
Helpful (0)
Replies (7)0
Replies (7)ME
Marcia E's updateReviewer Update
12 Aug 2022, 15:45I have banking prove and statement I never lapsed one payment.. did you stop the wifi contract? After I gave notice March 30 days? The last payment was stopped cellc stopped deducting the premium as it notified in due time.. if it has to do regarding the cellphone contracts why was there never a notification as cellc deducts the amount on each and every month.. make sure that what contracts monies are outstanding because all was linked to ONE bank account.. ONLY THE WIFI WAS STOPPED.. AND PAID FOR UP TO DATE.. I WILL GIVE PROOF OF ALL PAYMENT DEDUCTION UP TO LAST MONTH!
ME
Marcia E's update12 Aug 2022, 15:45
Reviewer Update
I have banking prove and statement I never lapsed one payment.. did you stop the wifi contract? After I gave notice March 30 days? The last payment was stopped cellc stopped deducting the premium as it notified in due time.. if it has to do regarding the cellphone contracts why was there never a notification as cellc deducts the amount on each and every month.. make sure that what contracts monies are outstanding because all was linked to ONE bank account.. ONLY THE WIFI WAS STOPPED.. AND PAID FOR UP TO DATE.. I WILL GIVE PROOF OF ALL PAYMENT DEDUCTION UP TO LAST MONTH!
ME
Marcia E's updateReviewer Update
12 Aug 2022, 15:51Will do so
ME
Marcia E's update12 Aug 2022, 15:51
Reviewer Update
Will do so
Cell C's replyOfficial
12 Aug 2022, 15:53Thank you.
^NT
^NT
Cell C's reply12 Aug 2022, 15:53
Official
Thank you.
^NT
^NT
ME
Marcia E's updateReviewer Update
12 Aug 2022, 16:48See proof of payment as I sent it.. I have 9 statements in front of me and it clearly shows I am NOT in arrears!!!
ME
Marcia E's update12 Aug 2022, 16:48
Reviewer Update
See proof of payment as I sent it.. I have 9 statements in front of me and it clearly shows I am NOT in arrears!!!
Cell C's replyOfficial
12 Aug 2022, 17:26We have received and submitted your proof of payments, our team will be in touch to assist further.
^NH
^NH
Cell C's reply12 Aug 2022, 17:26
Official
We have received and submitted your proof of payments, our team will be in touch to assist further.
^NH
^NH
ME
Marcia E's updateReviewer Update
12 Aug 2022, 18:12Thank you I hope by tomorrow morning this is resolved
ME
Marcia E's update12 Aug 2022, 18:12
Reviewer Update
Thank you I hope by tomorrow morning this is resolved
Cell C's replyOfficial
12 Aug 2022, 19:14We will be in touch.
^NH
^NH
Cell C's reply12 Aug 2022, 19:14
Official
We will be in touch.
^NH
^NH