BAD SERVICE FROM CELL C OVER DOUBLE DEBIT ORDER

Well Cell C, after my 15th call since the 6th of September 2022 about the double debit order you wrongfully took and a eft I had made. Totaling almost to 7k you cannot tell me when you can refund me the over charge!!!!!!!!!! And that this is still under investigation and I have passed the 24-48hrs you initially stipulated.

Now it's Weekend and Cell C doesn't give a dam. I might have to wait 7 days to even get a answer or a 3rd back because of your incompetence as I have sent my Bank statement to prove that you Cell C double debited me and that my bank didn't make the mistake and the POP for the EFT.

And you acknowledge that you have received the money escalating to almost 7k but only willing to credit me with R2100.00 which could take 7 days to be paid. In total you are supposed to refund me R4326.79

Thank-you once again for your unwillingness to pay money you took and you can't pay back. All I get is sorry it was a mistake as I'm not the only customer affected and my case is still pending investigation and only once they conclude I will get a answer as to when I will be refunded. This is the poorest excuse I have ever seen. It has been four days with the same bitter excuse and it is now weekend and nothing will be done..let the fight continue again on Monday. I find it amazing that Cell C has such a bad attitude on refunding money owed to customers....