Bad Service from Cell C Head Office

I am a Cell C client and as a result of the Covid 19 Pandemic I went into arrears with my Cell C contract, so I tried to make arrangements, but to no avail. I then put up a complaint a month ago to get Cell C to respond as they do not respond to their emails. A lady from Cell C by the name of Palesa, contacted me to respond to tell me how to make arrangements, I had to send them an email requesting the arrangement and to cancel the debit order as they have been debiting my bank account for the full outstanding amounts, which I cant afford. This was done on 30 July and still no response from Cell C?

I also requested that my wife be made the contact person on my contract as I am not always available on my number and this is also still not done? Why am I struggling with Cell C so much? Its making me so upset?