NM
Nthambeleni M

1 reviews | Active since May 2016

30 Jun 2016, 09:52

Bad service from Cell C / Glocell

<p>I had a contract with Autopage that Cell C, Glocell tookover after Autopage was permanatly closed. I receive telephone allowance (R900) from my employer. With Auptopage I use to use this allowance for subscription and for airtime. I have been trying to communicate with Cell C/Glocell such that we can structure my package the same way as it was with Autopage, but in vein since February 2016, over 5 months now. This means I have been losing my telephone allowances from my employer for all these months. I was told that Glocell cannot manage to give me airtime vouchers every month even if I have enough allowance, the reason given to me was that the person who is supposed to give me the airtime vouchers is too busy and have other customers to service and therefore does not have time for my request.</p> <p> </p> <p>It is suprising because Cell C is trieng to recruite people who have cell phone contracts with other service providers (vodacom MTN), Cell C is even offering to by those contracts out such that they can join Cell C, but Cell C cannot even service their current customers. It is very difficult to deal with Cell C and they are good in ignoring calls and emails. I have been trying to communicate with Mr Freddy Kgafela and Mr Dion McCloskey.</p>

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Replies (1)
Cell C
Cell C's reply30 Jun 2016, 10:15
Official

We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist with this matter.

Regards

Cell C | PN