Bad service from CELL C

Item: Cell C
Rating: 1
Author: malusi K

I'm not happy with your accounts department and no one is taking accountability since the 7th of this month and I do agree I skipped one payment but I paid it mara nou you still over charging me for what good reason I don't know why or how.

Got someone today and she did try to explain to me but honestly I don't understand why should I pay that amount.

Here's the ref number :***

Helpful (0)

Replies (2)

Cell C's replyOfficial

24 Oct 2025, 14:01

Dear Malusi Kamo,

Thank you for getting in touch.

We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand your concern regarding the charges and appreciate you bringing this to our attention.

Please note that we have escalated your query to our Support Team for further review and assistance. They will be in touch with you to clarify the matter and provide feedback.

Regards,
Cell C | CW

Cell C's reply24 Oct 2025, 14:01

Official

Cell C's replyOfficial

27 Oct 2025, 12:34

Dear malusi kamo,

Ntibi from our support team confirmed that she has reached out to you and provided feedback on your account status, as well a the debit order.

Thank you for taking our call.

Cell C | DA

Cell C's reply27 Oct 2025, 12:34

Official