BAD SERVICE FROM CELL C CUSTOMER CARE & FAILING TO RESOLVE MY PROBLEM (BENEFITS NOT LOADED)

I had a very bad experience with Cell C recently with issues that they are failing to resolve and promising that my request will be resolved in 48 hours. I have been on a month-to-month contract with Cell C (Upfront Hybrid Zero Contract which was changed without my knowledge) since last year. To my surprise this morning when I wanted to make a call I don't have minutes loaded. I called Cell C and spoke to Belinda who told me ******* to an extend I requested the supervisor by the name of Isaac Langa who didn't assist at all around 08:01. I further called their technical service around 08:15 and spoke to Mbali Nkosi, and the same thing she couldn't help and told me the problem will be resolved in 48 hours. They are continuously telling me that the benefits are not loaded and paid the amount due for now two months. I decded to call around 17:00 seeing that they didn't call back and spoke to Nomfundo Mponjane and same thing, she couldn't help. The called again and spoke to Thulile Mkhise who was very unprofessional and rude, and she decided to hang up after requesting a supervisor which clearly she didn't bother to escalate to. Lastly, I spoke to Andisiwe Nshinga who said the problem will be resolved in 24 - 48 hours. Now I'm left with no other option but to buy airtime whereas I have paid lot of money for services that they are unable to render. CELL_C service is pathetic, no wonder they are going through financial problem. They are a no go area, be careful guys.