MP
Maphati P

1 reviews | Active since Oct 2018

27 Feb 2024, 11:55

Bad service from CELL C

I was handed over to CS solutions ref *** by cell c last year, I paid off the account with an amount of R12 155,76 on 31 July 2023, I am now unable to obtain any credit because they refer me to this paid off account When I call CS solutions I'm being taken from pillar to post This is now over 6 months

0
Replies (3)
MP
Maphati P's update27 Feb 2024, 12:21
Reviewer Update
Thanks for your feedback
Email sent to the email address provided
How long will it take for it to be upd on ITC?
I have a death case at home and I need to do a loan to fund for the funeral
Cell C
Cell C's reply27 Feb 2024, 12:29
Official
Thank you, we have received your email, 

We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update.
 
Regards,
Cell C | MN
MP
Maphati P's update27 Feb 2024, 21:37
Reviewer Update
Your team called but they are not promising anything cos they only send the paid up letter to the credit bureau this afternoon, only telling me about 2 to 7 working days, this is sad because I really need this default to be removed
It was easy to hand over my account but after payment cell c careless
I mean don't you have a team that liase with the lawyers you have us over to for updating of customer payments?