1 reviews | Active since Apr 2018
Bad service from cell c
I had a contract with cell c which was supposed to end Feb 2020, I called them Nov 2019 to get settlement amount of which I paid. Called them again to close the contract, which was done and I got confirmation sms on the 11th. All the free minutes and sms were taken away and my sim is now prepaid. They did not debit for Nov and I didn't receive any free minutes for Dec. On the 17th Dec they debited R266 and I reversed it because I don't owe them, I got an sms from them the following day saying I'm in arrears. I called them, the lady failed to assist and told me she will escalate the issue and they will call me back. No communication from them till now!!! I'm very upset and frustrated because this will affect my credit report. What can I do?
Please be advised that the settlement amount you were given in November did not include the November bill which is billed in December. When the contract is deactivated, you forfeit your minutes and data as they cannot be transferred to pay as you go. You will also not get the December benefits because you cancelled the contract.
Kindly note that we bill customers in arrears, not in advance. E.g your November benefits will be billed in December hence you were debited.
^SM
Please be advised that the settlement amount you were given in November did not include the November bill which is billed in December. When the contract is deactivated, you forfeit your minutes and data as they cannot be transferred to pay as you go. You will also not get the December benefits because you cancelled the contract.
Kindly note that we bill customers in arrears, not in advance. E.g your November benefits will be billed in December hence you were debited.
^SM
Why did your consultant NOT explain this to me when I asked for my settlement amount rather me getting a surprise debit from you??? Because then I would have paid it all at once as I had extra money hence I was settling this debt.
Don't you think it's ********* to withhold such information?
Why did your consultant NOT explain this to me when I asked for my settlement amount rather me getting a surprise debit from you??? Because then I would have paid it all at once as I had extra money hence I was settling this debt.
Don't you think it's ********* to withhold such information?