LR
Luthando R
1 reviews | Active since Aug 2017
22 Jun 2025, 11:59
Bad service from Cell C
Cell C will always find a way to disrespect its customers with its *********** agents. Since, my income will be reduced, I am trying to ensure that I settle the contract but since there is data and minutes I am getting from the contract. I asked an agent who told me the amount I should be paying as a commitment amount. I paid the amount which on it I included the bill for this month. When I call back to do follow up, they say they can't that for me, the option I want is not available and I should just cancel the contract, knowing that once I cancel the contract I will loose the data and minutes it comes with.
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Replies (2)
Cell C's replyOfficial
22 Jun 2025, 12:07Dear Luthando Ramse,
Thank you for reaching out.
We’re truly sorry to hear about your experience — especially during a time when you’re trying to manage your finances responsibly. We understand how frustrating and disheartening this must feel, and we want to assure you that your concerns are being taken seriously.
At Cell C, we aim to support our customers with clear, consistent service — and it’s clear that in this case, we’ve fallen short. We sincerely apologize for the confusion and the inconvenience caused by the conflicting information you received.
To help resolve this matter as quickly and accurately as possible, we kindly ask that you send us a private message with your ID number or Cell C account number. This will allow us to:
You can send this information via private message or on email to ***.
Thank you again for your patience and for giving us the opportunity to make this right. We’re here to help.
Regards
Cell C | DA
Thank you for reaching out.
We’re truly sorry to hear about your experience — especially during a time when you’re trying to manage your finances responsibly. We understand how frustrating and disheartening this must feel, and we want to assure you that your concerns are being taken seriously.
At Cell C, we aim to support our customers with clear, consistent service — and it’s clear that in this case, we’ve fallen short. We sincerely apologize for the confusion and the inconvenience caused by the conflicting information you received.
To help resolve this matter as quickly and accurately as possible, we kindly ask that you send us a private message with your ID number or Cell C account number. This will allow us to:
- Review your payment and contract details,
- Understand the commitment amount discussed,
- And explore the best possible solution without you losing the benefits of your current plan.
You can send this information via private message or on email to ***.
Thank you again for your patience and for giving us the opportunity to make this right. We’re here to help.
Regards
Cell C | DA
Cell C's reply22 Jun 2025, 12:07
Official
Dear Luthando Ramse,
Thank you for reaching out.
We’re truly sorry to hear about your experience — especially during a time when you’re trying to manage your finances responsibly. We understand how frustrating and disheartening this must feel, and we want to assure you that your concerns are being taken seriously.
At Cell C, we aim to support our customers with clear, consistent service — and it’s clear that in this case, we’ve fallen short. We sincerely apologize for the confusion and the inconvenience caused by the conflicting information you received.
To help resolve this matter as quickly and accurately as possible, we kindly ask that you send us a private message with your ID number or Cell C account number. This will allow us to:
You can send this information via private message or on email to ***.
Thank you again for your patience and for giving us the opportunity to make this right. We’re here to help.
Regards
Cell C | DA
Thank you for reaching out.
We’re truly sorry to hear about your experience — especially during a time when you’re trying to manage your finances responsibly. We understand how frustrating and disheartening this must feel, and we want to assure you that your concerns are being taken seriously.
At Cell C, we aim to support our customers with clear, consistent service — and it’s clear that in this case, we’ve fallen short. We sincerely apologize for the confusion and the inconvenience caused by the conflicting information you received.
To help resolve this matter as quickly and accurately as possible, we kindly ask that you send us a private message with your ID number or Cell C account number. This will allow us to:
- Review your payment and contract details,
- Understand the commitment amount discussed,
- And explore the best possible solution without you losing the benefits of your current plan.
You can send this information via private message or on email to ***.
Thank you again for your patience and for giving us the opportunity to make this right. We’re here to help.
Regards
Cell C | DA
Cell C's replyOfficial
22 Jun 2025, 15:39Thank you for your response.
We have escalated your query to the appropriate team. Rest assured that we will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured that we will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
Cell C's reply22 Jun 2025, 15:39
Official
Thank you for your response.
We have escalated your query to the appropriate team. Rest assured that we will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA
We have escalated your query to the appropriate team. Rest assured that we will assist you promptly and ensure the matter is resolved efficiently.
Cell C | DA