Bad Service from Cell C
I ordered a CellC contract phone (Oppo 57s) but instead I recieved a Samsung A13 cellphone on the 31st January 2023 .I contacted CellC customer care and a case was opened so that they can send me the correct handset .I have made phone calls ,emails up to date nothing has been rectified ,my bank account was fully debited ,their phone has been returned to them .If you call their Delivery services ,you will hold the line for 2 hours and your call will get terminated. That's the worst service ever from a big company like cell c
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Replies (1)'s updateReviewer Update
24 Feb 2023, 20:15I am still in the dark again ,I got a call yesterday from a guy called Kamugelo from Cell C media ,I explained my part of the story .
As I told him that CellC sent a Courier company (Ram) on the 8th February to come and fetch the package and However I have lost the pick up invoice ,Instead of him phoning Ram Couriers Support the guy has to conclude by saying that he will phone me today and he didn't call me until end of business today .
Also what's fascinating was that he informed that I must reapply again whereas I have paid my dues for the month.
Maybe it's high time the management steps in because I am so disappointed with the unprofessional conduct that I have experienced with Cell C
Since 31 January 2023 until today no breakthrough being sent from pillar to post .
As I told him that CellC sent a Courier company (Ram) on the 8th February to come and fetch the package and However I have lost the pick up invoice ,Instead of him phoning Ram Couriers Support the guy has to conclude by saying that he will phone me today and he didn't call me until end of business today .
Also what's fascinating was that he informed that I must reapply again whereas I have paid my dues for the month.
Maybe it's high time the management steps in because I am so disappointed with the unprofessional conduct that I have experienced with Cell C
Since 31 January 2023 until today no breakthrough being sent from pillar to post .
's update24 Feb 2023, 20:15
Reviewer Update
I am still in the dark again ,I got a call yesterday from a guy called Kamugelo from Cell C media ,I explained my part of the story .
As I told him that CellC sent a Courier company (Ram) on the 8th February to come and fetch the package and However I have lost the pick up invoice ,Instead of him phoning Ram Couriers Support the guy has to conclude by saying that he will phone me today and he didn't call me until end of business today .
Also what's fascinating was that he informed that I must reapply again whereas I have paid my dues for the month.
Maybe it's high time the management steps in because I am so disappointed with the unprofessional conduct that I have experienced with Cell C
Since 31 January 2023 until today no breakthrough being sent from pillar to post .
As I told him that CellC sent a Courier company (Ram) on the 8th February to come and fetch the package and However I have lost the pick up invoice ,Instead of him phoning Ram Couriers Support the guy has to conclude by saying that he will phone me today and he didn't call me until end of business today .
Also what's fascinating was that he informed that I must reapply again whereas I have paid my dues for the month.
Maybe it's high time the management steps in because I am so disappointed with the unprofessional conduct that I have experienced with Cell C
Since 31 January 2023 until today no breakthrough being sent from pillar to post .