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Bernedette V

1 reviews | Active since Dec 2016

07 May 2018, 12:10

Bad Service from Cell C

Good day I would like to find out. I've upgraded with Cell C in March. With in the first week the new phone was give me trouble. I've then went in store to change the phone, where the consultant told me because I upgraded telegraphically they can't help me and I have to phone Cell c to log the fault. After phoning Cell c MANY times trying to log the fault I'm still sitting with the broken phone and no assistance from their side. After logging the fault in March Cell c phone me and said they see that I'm interested in a upgrade. The more I try to explain that I have upgraded but need the phone to be changed, the more they try to let me upgrade again!!!! It took them a month to see on their system that I already did a upgrade. Now, 2 months later I still sit with the broken phone and no assistance from Cell C. What can I do Or who can I contact. To phone Cell C is a waist of time. Thank you Bernedette

0
Replies (10)
Cell C
Cell C's reply07 May 2018, 12:35
Official

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply08 May 2018, 10:00
Official

Maropeng confirmed that he has been in contact with you to assist with this matter. He has requested Ram to collect your device for further assistance.

Regards

Cell C | PN

Best regards,

BV
Bernedette V's update08 May 2018, 12:36
Reviewer Update
Good day Maropeng did phone me yesterday, Im just waiting for him to give me the collection ref no. and still i feel its unfair to pay for a new phone that must get fix. If I was assisted the first time I complained about the phone this matter would have been sorted long ago. I feel the phone is now second hand if it must get fixed. "'brand new but fixed" it doesn't work like that. I would really rather just like my contract to be canceled and move over to a network provider that lifes up to their promises. I cant see how it takes Cell C 2 Months to sort this problem On the 12th April I was promised that the phone will be collected on the 13th April. In 4 days it will be the 12th again. Still waiting This is realy such bad service
Cell C
Cell C's reply08 May 2018, 15:20
Official

We have forwarded your feedback to Maropeng.

Regards

Cell C | PN

Best regards,

BV
Bernedette V's update08 May 2018, 16:52
Reviewer Update
the day is coming to end and still I don't have a collection ref!!!! Will this take another 2 months?? How on earth is it possible to receive such bad service???? Funny enough..... Cell C dont take their time deducting my money each month.... my money is not broken like the device Cell C supp**** me with. I must pay, but dont receive any feed back.
Cell C
Cell C's reply11 May 2018, 15:21
Official

Maropeng contacted you and advised that the device will be collected and dispatched to repairs for further assistance and feedback will be provided.

Regards

Cell C | PN

Best regards,

BV
Bernedette V's update15 May 2018, 13:42
Reviewer Update
The phone was collected on the 11th May. (I received the phone on the 9th March and in the first week it was already give trouble) 2 months later!!!! NOW.... they will fix the phone, so I'm paying for a NEW phone but NEVER had the benefit of a new phone. I WOULD STILL RATHER CANCEL MY CONTRACT. I'm sure other network providers will not let their clients wait 2 months to be assisted.
Cell C
Cell C's reply15 May 2018, 14:04
Official

Sincere apologies for the poor service, we will ensure that this matter is sorted.

Regards

Cell C | PN

Best regards,

BV
Bernedette V's update17 May 2018, 12:07
Reviewer Update
10 DAYS LATER!!!!! and still no answers. I was phoned on the 15th May 14.40 by a consultant named Trudance, PROMISING that I would receive a phone call from her supervisor within 2hour. And here we are..... almost 48hours later, still no phone call. PLEASE STOP FALSE ADVERTISING ON TV... Cell C is the worst network provider in South Africa.
BV
Bernedette V's update22 May 2018, 08:08
Reviewer Update
How is it possible for Cell C to be this useless???? When will this matter be resolved. Im stopping my debt order. I will NOT pay further for this useless service i receive