TZ
Tsholofelo Z

1 reviews | Active since Mar 2017

29 Mar 2017, 16:23

Bad service from Cell C

<p>I had two contracts with Cell c in 2014. During 2015 i requested to settle both contracts. Payments were made and proof of payment was emailed. Both numbers were cancelled. During 2016, i received a call from Cell C that my name has been handled to their legal department due to non payment on one account.</p> <p>I tried to resolve the matter as i was communicating with Gabriel Mphala. He confirmed that they have made a mistake from their side, however, they still falide to resolve this issue. During 2017, i app**** for finance to buy a prorperty but could not be financed due to this issue. I am really frustrated as i feel that i have been treated unfairly. I do not owe Cell C at all and would appreciate if they could clear my name immediately.</p>

0
Replies (3)
Cell C
Cell C's reply30 Mar 2017, 07:09
Official

We will refer this matter to our legal team for assistance and a resolution will be provided.

Do expect communication.

Regards

Cell C | PN

TZ
Tsholofelo Z's update06 Apr 2017, 13:30
Reviewer Update

I would like to thank Cell C for their response as i immediately received a call from Theodorah Molotsi, Written Correspondence Dual Agent, who promised to sort this matter out. Today 2017/05/06 , i recived a letter from them indicating that i have settled both my accounts and do n ot owe them. They promised to clear my mane with Credit bereaus within seven day. Thank you

Cell C
Cell C's reply07 Apr 2017, 07:51
Official

Thank you for providing us with feedback and we are so happy with the way Theodorah assisted you.

Thumbs up to Theodorah!

Have a lovely day further.

Regards

Cell C | PN