Bad service from Cell c

Item: Cell C
Rating: 1
Author: Murcy M

I really need your help or advice me. I have a contract with cell c on the 15 of August they took R2200 instead of R200 I called them multiple times but I don't get help, what they said is they are still investigating. On the 01 of October I wrote my review here hoping that someone from the company will contact me but they didn't. What hurt me the most is that every month they are still taking R200 (September and October). I don't know what to do anymore. If this is what Cell c is doing with their clients they must stop it, what if that R2000 was my last money? Hoping it will cover me the whole month, what was I supposed to do?

Helpful (0)

Replies (3)

Cell C's replyOfficial

17 Oct 2022, 18:44

Hi Murcy Matlala

Thank you for reaching out.

We apologies for the inconvenience , your matter is still being worked on.

^NH

Cell C's reply17 Oct 2022, 18:44

Official

Hi Murcy Matlala

Thank you for reaching out.

We apologies for the inconvenience , your matter is still being worked on.

^NH

Murcy M's updateReviewer Update

17 Oct 2022, 19:06

"we apologise for the inconvenience" this is the response I get or "we are experiencing a backlog" since August apologising, please stop this😢 what I have noticed is that you don't care about your customers as long you got money You're good.

Murcy M's update17 Oct 2022, 19:06

Reviewer Update

Cell C's replyOfficial

17 Oct 2022, 21:19

Your matter is still being worked on and the case is still open. We do understand your frustration.

^NH

Cell C's reply17 Oct 2022, 21:19

Official

Your matter is still being worked on and the case is still open. We do understand your frustration.

^NH