TM
Tiens M

1 reviews | Active since Jul 2016

24 Jul 2016, 18:49

BAD SERVICE FROM CELL C

<p>THIS IS MY SECOND COMPLAIN ON THE SAME PHONE .Two months ago I open a new contract. I recieved a Samsung J5 phone. After a week the phone starts typing by itself, go into apps, send messages by itself and freezes. I took it back to Cell C and they send it in for repairs, after 3 weeks I received it back, saying it was a software problem. After 2 days it starts again with the same problems. I took it back again and waits again for 3 weeks. I received it back on Saturday and from Monday the same problem exits. Cell C fetched the phone at my home and after a week they phone me and said they will replace the phone with a new one. we must go back to Cell C Witbank to collect a new phone The next day we went to Witbank and spoke to the manager. He said they cannot replace the phone and we must wait another week,, in the meantime I already paid for 2 months for a phone I haven't have any use off, because it was in the repairshop the whole time. I stay in Kriel and it is 110km's from Witbank and it cost me R150 on fuel each time I went to Witbank,, after 4 times,,R600 on feul, and I am still without a phone The manager in Witbank wasn't helpfull and caun't even been called a manager. I think the best would be to cancel the whole contract, because I don't get any service from Cell c</p>

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Replies (3)
Cell C
Cell C's reply25 Jul 2016, 05:38
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply27 Jul 2016, 09:36
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply27 Jul 2016, 09:42
Official

Please be advised that Nelly has escalated this matter to our repairs team for further assistance. As soon as she receives feedback from the repairs team, she will then advise you accordingly.

Regards
Cell C | PN