1 reviews | Active since Sept 2022
BAD SERVICE FROM CELL AND MR. Moses Mo***eng from CELL C
Good Day I app**** for a cellphone for my daughter in April online application was done. I had a prepaid cell number and told them to use that cell number and that I did not want a new cell number. When the phone was delivered to my house address (56 Anker Crescent, Bayview) it was not the phone my daughter wanted and within the 7 day policy (you can return the phone within 7days if you are not satisfied with the product) I contacted Cell C indicating that the incorrect phone was purchased Reference Number *** and told them which phone my daughter actually wanted. The Cell C Agent then booked the device for collection and I received my SMS. I went into Cell C the branch Westgate Mall as well and they indicated that this request can only be done online because I purchased the phone online.
After contacting Cell C again Ref Number *** they indicated that RAM will collect the phone and that RAM will notify me on when they will collect , I explained to the Cell C Agent which phone my daughter wanted and she notified me that I will first have to resolve this case before I take out the actual phone I wanted and because it is within the 7 days no fees or cancellation fees will be charged. She also indicated that once Ref *** is finalized then I can take out the correct phone (contract) for my daughter
RAM collected the phone and I made contact with Cell C and they informed me that the waiting on feedback from Cell C Back Office regarding the device(if the device was used or was the box still sealed etc Cell C Check) A week later I contacted Cell C again and they indicated that they got feedback that the phone was never used and that they got the go ahead to process the cancellation and that a credit has been processed as well. I was told I can go ahead with opening up a new contract for the device my daughter wanted. I received 3 sms with the same reference number *** that the cancellation was successful. A credit has been processed and that the contract has been terminated successfully
For the month of April, May and June Cell C deducted fees for a phone/contract that I never had and never used (I made sure that I did everything within the 7day window period) I never received any invoices or statement about any deductions that will be deducted. In July they did not deduct anything and when I contacted Cell C again and complained about the money going off my account I was told they will rectify this asap and apologised . On the 25th Aug Cell C deducted an amount of R6450 from my bank account for cancellation fees. When I called in to query this the cell c agent could not assist me and rudely put my call down.
This is now an ongoing battle and I would like assistance with this request please
Mr Moses Mo***eng from Cell C contact me on Friday 16th Sept 2022. Mr. Moses apologized and informed me that i am not liable for any cancellation fees nor contract fees as i do not have a contract with Cell C and that he will make sure that this is sorted out by Monday 19th Sept 2022. On the 19th Sept 22 I get a call from Cell C Lawyers regarding this ongoing query. Mr. Moses i emailed you once again on the 19th Sept asking you for feedback and yet you have not rep**** to my emails I am being bombard by another lawyers call. Today is the 22nd Sept 22 can you please sort this out asap as discussed on Friday you mentioned you will make sure its sorted by the 19th Sept 22 and we heading to another week of nothing being done to my query. Is the next step getting the Ombudsman involved seeing that my complaint on Hello Peter is being totally ignored
On the 23rd Sept I emailed Mr. Moses Mo***eng from CELL C that is dealing with my query ….I have emailed you once again on the 22nd Sept and again on the 23rd Sept but you have not responded to any of my emails. You are the agent that I dealt with and that was busy fixing the problem verbal communication was made from Mr. Moses Mo***eng on the 16th Sept apologizing and informed me that he will fix this by the 19th Sept 22. Today another week later and still nothing has been done. This is an ongoing problem from April and still nothing has been resolved. The service at Cell C is really pathetic and Customer service is of no help, Mr. Moses Mo***eng how long will you take to respond to all my emails. How long will it take you to sort this out because after your telephonic conversation on the 16th Sept you made it clear it would be sorted out by the 19th Sept 22. You apologized and was very sympathetic towards this problem but yet it feels like it has once again fallen on deaf ears.
On the 14th October 2022 i receieved a telephonic call from Ms Theodorea Molotsi from Cell
and an email (See email below)
As advised telephonically, the contract line ***) was cancelled on the 01/06/2022. The device has been collected and received as per the Job Number (CCD440699). A credit of R6,289.67 has been prepared accordingly. A request to our Legal Department will be sent for your file to be retracted form the collection company so that you don’t get calls regarding the account going forward. We do apologize for the delayed response and the inconvenience caused.
PS: Nothing has been done as it still shows CELL C billed me R6650 for a device i do not have. My name is at the Credit Bureau with this incorrect amount that Cell Billed me and my name has now been flagged. How is Cell C going to rectify my name at the credit Bureau or falsely being accused of money i do not owe them.
This matter is been going on Since Aug 22. The first consultant Mr. Moses Mo***eng was busy with this account promised me on the 16th Sept that my name will be cleared because of Cell C wrongfully billing me and now on the 14th Oct 22 I received a call and email from Ms. Theodorea Molotsi promising me that she will sort it out by the close of business 14th Oct 22. Today is the 26th Oct 22 and still nothing has been done. I cannot purchase a car or open up an account because my name has been flagged at the credit Bureau and i want my name cleared a.s.a.p. because i am wrongfully being billed as per email above dated 14th Oct 22. Secondly how is CELL C GOING TO FIX MY NAME AT THE CREDIT BUREAU
On the 14th October 2022 i receieved a telephonic call from Ms Theodorea Molotsi from Cell
and an email (See email below)
As advised telephonically, the contract line ***) was cancelled on the 01/06/2022. The device has been collected and received as per the Job Number (CCD440699). A credit of R6,289.67 has been prepared accordingly. A request to our Legal Department will be sent for your file to be retracted form the collection company so that you don’t get calls regarding the account going forward. We do apologize for the delayed response and the inconvenience caused.
PS: Nothing has been done as it still shows CELL C billed me R6650 for a device i do not have. My name is at the Credit Bureau with this incorrect amount that Cell Billed me and my name has now been flagged. How is Cell C going to rectify my name at the credit Bureau or falsely being accused of money i do not owe them.
This matter is been going on Since Aug 22. The first consultant Mr. Moses Mo***eng was busy with this account promised me on the 16th Sept that my name will be cleared because of Cell C wrongfully billing me and now on the 14th Oct 22 I received a call and email from Ms. Theodorea Molotsi promising me that she will sort it out by the close of business 14th Oct 22. Today is the 26th Oct 22 and still nothing has been done. I cannot purchase a car or open up an account because my name has been flagged at the credit Bureau and i want my name cleared a.s.a.p. because i am wrongfully being billed as per email above dated 14th Oct 22. Secondly how is CELL C GOING TO FIX MY NAME AT THE CREDIT BUREAU