hH
howard H
1 reviews | Active since Apr 2018
02 Feb 2021, 14:15
bad service from call center agent Mbali
Good day Ive been a cell c customer for years after porting from another network so today i rechrged and was not seeing any positive balance then i called the customer care number for the second time after I was perfectly assisted by the first agent but the second agent called Mbali is not supposed to be on a cusrtomer care environment as she failed to advise and assist me as she gave wrong data and when I asked for the supervisor she cut the call off so is that how cell c treats their clients? where there was no disrespect nor shouting from my side? the call was at about 13;33 im also gonna escalate this to their executive
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Replies (2)hH
howard H's updateReviewer Update
02 Feb 2021, 14:39I've also escalated to your complaints email address as well and I'm not accepting any apology for purposely disrespecting me and undermining your core values as a call centre which is there to help not frustrate or disrespect customers with impunity as i was not assisted by this lady nor even try to and on top just cutting my call
hH
howard H's update02 Feb 2021, 14:39
Reviewer Update
I've also escalated to your complaints email address as well and I'm not accepting any apology for purposely disrespecting me and undermining your core values as a call centre which is there to help not frustrate or disrespect customers with impunity as i was not assisted by this lady nor even try to and on top just cutting my call
Cell C's replyOfficial
02 Feb 2021, 14:46Hi Howard
We would like to sincerely apologise for the standard of service received. We can assure that that is not the norm at Cell C and will escalate this matter to be addressed urgently.
Please let us know if there is anything outstanding and we will assist you.
^MM
We would like to sincerely apologise for the standard of service received. We can assure that that is not the norm at Cell C and will escalate this matter to be addressed urgently.
Please let us know if there is anything outstanding and we will assist you.
^MM
Cell C's reply02 Feb 2021, 14:46
Official
Hi Howard
We would like to sincerely apologise for the standard of service received. We can assure that that is not the norm at Cell C and will escalate this matter to be addressed urgently.
Please let us know if there is anything outstanding and we will assist you.
^MM
We would like to sincerely apologise for the standard of service received. We can assure that that is not the norm at Cell C and will escalate this matter to be addressed urgently.
Please let us know if there is anything outstanding and we will assist you.
^MM