Bad Service from a Bad service provider

I have a 200Gb data contract with Cell C - every month I pay R979.00 for this contract. Then in November Cell C decided that they will charge R1479.00 - maybe someone at Cell C needs a new pair of shoes or something.

For the life of me, I cannot fathom how Cell C takes this extra money and their reasons are as follows: “It is an open line, so when your data depletes you pay out of bundle rates.” Firstly, I have a signed contract that begs to differ. Secondly, the data was depleted and I was unable to go online – so what the hell was I charged for? Maybe this is my punishment for actually using all my allotted data, does this annoy Cell C when their customers actually use what they pay for?

Naturally, this annoyed me and so I decided to call them and sort this mess out. (May have been my first mistake) I called Customer Care on Friday the 3rd of November. After being told all sorts of nonsense as to why this happened and things that I apparently did or didn't do being the cause of these extra charges, I was given a reference number and promised that I would receive a call from them on Tuesday the 7th of November.

Thankfully I didn't hold my breath as I never received a call. So on Friday the 10th of November I decided to call again. I was informed that a case would be opened and was given a reference number - it felt like Deja vu - the exact same conversation I had had exactly a week prior. (In a week since my complaint NOTHING had been done) I was promised that I would receive a call on Tuesday the 14th of November. You can probably guess what happened on Tuesday... spoiler alert...nothing! Nothing happened. So, I picked up my phone, sighed and called again. You won't believe it, but I was promised a call back.

Am I crazy or is it too much to ask of a company that takes my money every month to give me a call back when they promise to do so???? Is **** poor service the standard of service we as South Africans just have to deal with because we all follow the example of services provided by our government? It truly amazes me that everyone at Cell C customer services can be so blasé about the fact that I paid nearly double what I am supposed to and when I ask for assistance no one seems to want to do anything about it or even know how to do their jobs. They cannot even call me back when the promise to do so, at this point I wouldn’t even care if they called me to tell me to stop annoying them…at least I would feel like they care enough to tell me off.

As mentioned earlier, my first mistake was calling them. This has never proven successful in the past, really it is my fault. I should know better by know. Because like many other institutions in South Africa, they don’t care about the problems they cause for their clients as long as no one else knows.

I am so sick and tired of poor service…Cell C get it together guys – I would appreciate a response and a refund…I need new shoes!