Bad service frim Cell C call centre

Good day Today I had the most horrific experience with the call agents in Cell C call centre. I have been in contact with the for couple of weeks to confirm the exact amount I need to pay in order to cancel my contract. They gave me all the necessary details and over the weekend I paid a settlement amount of R840. and faxed the proof of payment. From Monday the 21st May I have been calling their call center to confirm if the payment is reflecting. They only confirmed today that the payment is showing on their side. I asked the a simple thing to send me a cancellation letter. I was send to pila and post .i was on the phone with them for an hour. My account was never handed over to legal and I have never defaulted with my payment. I was shocked that I have to struggle this much just to get a cancellation letter. I was tranfered more than 4 times, Lana , Kamal and Nomfundo Ngubane just to name few of them that couldn't assistant me. My expectation is that they send me my settlement letter stating that the contract is cancelled. The SMS cancellation that they sent me is not acceptable I wasn't the letter in black and white. If cell C is unable to assist me with this I will never do business with them and I will never refer anyone to them.

Kinds regards Sinalo