Bad Service for the Second Time this Year

On the 10 May 2019 I upgraded my existing Cell C contract and requested as per their recent brochure the Samsung Galaxy S10e Dual Sim 128GB on Unlimited @ R 1 549.00 p/m x 24 months. (Includes Unlimited calls, Unlimited SMS, 10GB data + 42 mm ladies watch). I dealt with Leteshen Subramonia who speedily sent me the phone which arrived on the 15th May 2019 without the watch. When I emailed Leteshen with regards to the watch not arriving. after my second email only he rep**** that I must go onto the Samsung Rewards app and claim my phone. I couldn't manage to log into the Rewards app and after Googling, I found out that there is no longer a Rewards app but a members app. I went into the app and found nothing for the watch. I then tried to call Leteshen on the 24 May 2019 at 10:07 and he didn't answer his phone so I left a message. I then called customer care on the 24 May 2019 at 10:11 and spoke with Leyla who couldn't help me at the time and said she would call back later with a reply. She did call back later that day to tell me that my problem has still not been resolved and she will definitely follow up on Monday the 27 May 2019. I am still waiting to find out where my watch is. I called Leteshen twice today with no luck of him answering his phone. The last time I heard from him was via an email dated 17 May 2019 wherein he said " I’ll speak to the Samsung team and find out how you can redeem the watch". I am beyond frustrated as this is the second really bad experience I have had with Cell C this year.