BAD SERVICE FOR MORE THAN 3MONTHS CELLC

Please see communication from 15 June 2018 up until 27 July 2018

I have phoned numerous time repeatedly trying to get an update for installation to be done for our fibre. We were asked to make a cancelation payment by 'Neeleshan Chetty' > Rehan Sherif is copied in most emails (below) We were then told that it is NOT required that we pay cancelation fee by Wynand de Jonge, and Wynand will contact us regarding installation!!! NO ONE HAS CONTACTED US OR EMAILED US. 2 week go by and I have not received any information I then contacted Wynand de Jonge as to which he told me to phone back 3days later. 5DAYS LATER, Wynand is unavailable for the day, so I spoke to another consultant who will pass the message on to wynand to contact me back. (YET NO ONE DID)

Then I called again TODAY 13/08/18 and spoke to Demisho (male) he will forwards my information through to Installation department someone should then call me back.

NO ONE HAS CALLED BACK

I phoned to get some feedback, Demisho has left the office and will be back in the morning Sure no prob.

Domisani then helped me to search my progress and what does he find NO INFORMATION HANDED OVER!!!! An told me to email ********** (as this is the easiest way)

CAN I PLEASE BE HELPED IN THIS MATTER AS IT HAS BEEN MORE THAN A MONTH THAT I AM WAITING I WOULD LIKE TO REPORT TO X1 CONSULTANT SO I MAY CONTINUE REQUESTING FEEDBACK ON PROGRESS

Kindly have one of your consultant contact me regarding my installation date and what I need to do to have this be done URGENTLY!!!