1 reviews | Active since Dec 2019
Bad Service for Loyal Customers
My husband and I have been loyal Cell C customers for over 10 years. A month ago we upgraded our Contracts, and the person handling our upgrade was very helpful. He informed us that the devices we have chosen are currently in backlog, but he assured us that it will only take 3 weeks, at most 3 and a half weeks for us to receive our devices. We have now been waiting for more than 4 weeks and have received no updates, apologies, or any other form of information. I have tried to find out what is going on by phoning the upgrades department, but it just puts you in an endless loop of the options menu. Eventually, I was fed up and phoned Cell C direct. The operator then transferred me to the upgrade dispatch department, who by the way can't be reached any other way. I was on hold for 32min before I decided to drop the call and send them an email via ***. I send this email on 30/06/2022 and I am still waiting for a reply or someone to call me. Today (04/07/2022), I went through the same thing again, tried to phone the upgrades department, but no luck. Phoned Cell C direct, was transferred to the Upgrades Dispatch department and stayed on the line for 38min without talking to anyone. And I am still waiting for someone to respond to my email.
Thank you for replying. I'm sorry it took me to complain about service, to receive service.
Please keep me updated on the arrival of the devices.
Thank you
Arike Smith
Thank you for replying. I'm sorry it took me to complain about service, to receive service.
Please keep me updated on the arrival of the devices.
Thank you
Arike Smith
Firstly, they only let someone from dispatch get back to me with no apology for the delay, which is understandable but not acceptable.
Secondly, I can't believe that a company as big as Cell C has no idea when their stock of devices is coming in.
When I explained to the lady that she isn't giving any real feedback, she told me to hold on. After a while, she came back and told me that they think it will be in this month (July 2022). I asked her again if there isn't a specific date and she told me no.
That was it, that is all I got. I am sorry Cell C, but this level of service is unacceptable and I am left feeling very disappointed in a company I have been with for more than 10 years.
Firstly, they only let someone from dispatch get back to me with no apology for the delay, which is understandable but not acceptable.
Secondly, I can't believe that a company as big as Cell C has no idea when their stock of devices is coming in.
When I explained to the lady that she isn't giving any real feedback, she told me to hold on. After a while, she came back and told me that they think it will be in this month (July 2022). I asked her again if there isn't a specific date and she told me no.
That was it, that is all I got. I am sorry Cell C, but this level of service is unacceptable and I am left feeling very disappointed in a company I have been with for more than 10 years.
Could someone please give me information on when my husband can expect his new device?
You said that you enquired with your Stock Control Team on the 13th, today is the 18th. Do you really want me to believe that things are so bad at Cell C that it takes more than 5 days to get information from within your own organisation? Or is your customer service just that bad, that you don't get back to your clients with promised feedback?
Could someone please give me information on when my husband can expect his new device?
You said that you enquired with your Stock Control Team on the 13th, today is the 18th. Do you really want me to believe that things are so bad at Cell C that it takes more than 5 days to get information from within your own organisation? Or is your customer service just that bad, that you don't get back to your clients with promised feedback?