Bad Service for Existing Clients

I hate to make a complaint about Cell C considering the fantastic service I have been receiving from them lately but unfortunately its just a case a a bad apple spoiling the barrel and in this case seems not really Cell C them-self but the company that they have contacted to provide hand stet cover for their clients.<br> <br> I have unfortunately suffered the loss of a cell phone and now to add to the frustration of having to have the phone blocked go and open a case at the police station never mind the inconvenience the loss of communication while trying to get the handset replaced I am having to deal with a call center who simply keep cutting your off whenever you call in.<br> <br> I was given the cell c insurance number *** by a very friendly and helpful young lady when I called the customer contact center for assistance. she assisted me with and ITC number and blocked the phone for me.<br> <br> then I tried calling the insurance department and that's when it went Pear Shaped.<br> I have tried calling the claims department 3 times and have been disconnected each time yet when I selected the option for a new policy, my call was directed immediately to a sales person.