Bad Service

Good day,

I am very disappointed with the way Cell C has handled my claim query.

On the 17th of August, I went to Cell C Kollonade store regarding my HP laptop which was broken and it needed to be fixed as I have an insurance for the laptop. I spoke to ..... who advised me of the process to follow, she said I must go back home with my laptop and she will send someone from the courier company to come and collect the laptop at home.

The laptop was collected and days went by without getting any feedback from Cell C, I then took it upon myself to call them to follow up, to my surprise, they told me the lady I spoke to did not follow the correct process and I need to take the laptop to the store again as they must assess it there not at HP. At this point HP has already done the assessment and they need to be paid and the courier needs to be paid as well for the laptop to be sent back, but no one wants to take the responsibility, they expect me to pay courier and assessment charges.

My question is, how did I get entangled in this mess as I am not responsible for Cell C's incompetence? A process was supposed to have been followed, I did not authorize the courier and assessment, someone from their company did, why are they making their problems mine?

I want this matter to be sorted as in yesterday, as they are busy taking me back and forth, if people are not trained properly of what it means to treat customers fairly and to do their jobs, please don't make your problems mine.

I will wait for your response.

Regards

Miss O Seopetsa