MM
Mapaseka M

1 reviews | Active since Oct 2018

04 Nov 2025, 14:40

Bad service

Am very very disappointed with how Cell C treat me last month I paid in cash and debited me after that saying I was owing them a just simple R9, instead of taking that amount they took the whole amount of R1800 and some couple of rands I called now before month end I was told they won’t be any debit Oder as November is already cover bom today I get an sms telling me they will be a debit Oder month end how am I going to be debit for November while I have already paid it

0
Replies (5)
Cell C
Cell C's reply04 Nov 2025, 15:27
Official
Dear Mapaseka Modisenyane,

Thank you for contacting Cell C.

We’re really sorry for the frustration you’ve experienced with your payment and account billing. Your query has been escalated to our Support Team for further assistance, and they’ll be in touch soon with an update. Thank you for your patience and understanding.

Regards
Cell C | MP
MM
Mapaseka M's update05 Nov 2025, 11:46
Reviewer Update
I don’t have any outstanding October there was a cash payment of 1800 and you went again debited my accounts in October meaning I paid around 3600 and couple of rands then I was told I will only pay 9 rands meaning my normal amount have to go out end of November
MM
Mapaseka M's update05 Nov 2025, 11:52
Reviewer Update
I can’t wait for this contract to end I will never upgrade this is the end
MM
Mapaseka M's update05 Nov 2025, 16:50
Reviewer Update
I got a call from some rude guy by the name of Jonny who tell me to tell him which month I paid twice while he have computer infront of him cause he said there is too much stuff he can’t go back your Cell C stuff are so unprofessional from call centre to complains department I need a manager to call me with better and I double dare you should be a debit going out of my Acc on the 7th this month cause I know there should be amount paid month end not now. Train your stuff teach them what is customers service, your stuff don’t have pride in serving us customers only bring frustrations.
Cell C
Cell C's reply10 Nov 2025, 10:22
Official
Dear Mapaseka,

Our support team has confirmed that they have been in contact with you and have requested the necessary documentation to facilitate the change of your payment method to cash.

Kindly forward the required documents to *** so we can proceed with assisting you further

Cell C | DA