AP
Audrey P

1 reviews | Active since Sept 2015

11 Sept 2015, 13:03

Bad Service // False Adverti*****t.

I upgraded last year December, and I got the Sony Experia M2 Aqua, I wanted this phone due to the fact that it was waterproof, In the beginning of August I dropped my phone into water, this has been the first time my phone had come in contact with water, and my phone didn't switch on again, my phone was in a plastic cover, where there is no way for water to enter the ports as the cover doesn't allow the ports to open when the phone is in it.<br> <br> I took the phone back to the branch where I got it from, and they have been sending it back and forth and can't give me an answer about how they are going to fix it, <br> <br> Firstly they booked my phone in under faulty screen, when I told them its water damage, then they said they can't do anything because the warranty has expired, I don't even have the phone a year ! I told them they advertised it as waterproof, and I was told to sort it out with Sony, <br> <br> When I phoned today, I was told the M2 Aqua is not waterproof only the M4 Aqua is, I must phone repair center and sort this problem out with them.<br> <br> I'm the client why must I phone Sony and repair center to get answers ??? They never phone me back and when i phone them i get attitude.

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Replies (1)
Cell C
Cell C's reply11 Sept 2015, 14:05
Official
Hello Audrey23,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,