Bad service
So I called cell c today to find out why my credit score said I ever paid I December because I know I did only to find d out yes I made a mistake and paid them 10 cents short which if they had let me know I was shirt I would have paid that 10 cents immediately but they did not so I called and asked why only to be told well that is how it is a d when I asked to speak to a manager was told she would call me back up until now have not heard from them considering I have 6 contacts with them extremely bad service. Cell c service becoming very poor
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Cell C's replyOfficial
24 Jan 2025, 17:39Dear Jolene Nel,
Thank you for bringing the matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how upsetting it must be to encounter this situation, especially as a valued customer with multiple contracts.
We will escalate the matter to our support team to review your account and address the issue promptly. One of our representatives will contact you with feedback as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Thank you for bringing the matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how upsetting it must be to encounter this situation, especially as a valued customer with multiple contracts.
We will escalate the matter to our support team to review your account and address the issue promptly. One of our representatives will contact you with feedback as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Cell C's reply24 Jan 2025, 17:39
Official
Dear Jolene Nel,
Thank you for bringing the matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how upsetting it must be to encounter this situation, especially as a valued customer with multiple contracts.
We will escalate the matter to our support team to review your account and address the issue promptly. One of our representatives will contact you with feedback as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM
Thank you for bringing the matter to our attention.
We sincerely apologize for the inconvenience and frustration caused by this experience. We understand how upsetting it must be to encounter this situation, especially as a valued customer with multiple contracts.
We will escalate the matter to our support team to review your account and address the issue promptly. One of our representatives will contact you with feedback as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve this matter.
Kind regards,
Cell C | GM