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Andrea W
1 reviews | Active since Feb 2018
02 Dec 2022, 15:52
Bad service
I will never deal with Cell C again or advise anyone to do that. The people that work there are not qualified to deal with customer queries. You can email them until you are blue in the face they just don't reply, phoning them is a nightmare, they never get back to you once!!!!! My husband will be canceling his contracts with them as well.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
02 Dec 2022, 15:57Dear Andrea Fisher Wilters Thank you for contacting Cell C regarding your customer service experience. I would like to apologize for the frustration you have experienced within our customer support department, we take customer satisfaction seriously and will investigate the matter. Please afford us the opportunity to assist kindly give a brief description of your query, the Cell C number in question and alternative contact number for our team to assist. Regards ^MN
Cell C's reply02 Dec 2022, 15:57
Official
Dear Andrea Fisher Wilters Thank you for contacting Cell C regarding your customer service experience. I would like to apologize for the frustration you have experienced within our customer support department, we take customer satisfaction seriously and will investigate the matter. Please afford us the opportunity to assist kindly give a brief description of your query, the Cell C number in question and alternative contact number for our team to assist. Regards ^MN
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Andrea W's updateReviewer Update
07 Dec 2022, 18:20One again, I got a message on Friday, Cell C will contact me in 24- 48 hours. Not a word from them, they have no service!!!!!! What a joke
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Andrea W's update07 Dec 2022, 18:20
Reviewer Update
One again, I got a message on Friday, Cell C will contact me in 24- 48 hours. Not a word from them, they have no service!!!!!! What a joke
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Andrea W's updateReviewer Update
12 Dec 2022, 12:38I have still not heard from Cell C. Cell C Fibre was useless when I phoned them before my Hello Peter messages.
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Andrea W's update12 Dec 2022, 12:38
Reviewer Update
I have still not heard from Cell C. Cell C Fibre was useless when I phoned them before my Hello Peter messages.
Cell C's replyOfficial
12 Dec 2022, 16:17Dear Andrea,
We apologize for the delayed response. One of our agents will make contact to further assist.
^TM
We apologize for the delayed response. One of our agents will make contact to further assist.
^TM
Cell C's reply12 Dec 2022, 16:17
Official
Dear Andrea,
We apologize for the delayed response. One of our agents will make contact to further assist.
^TM
We apologize for the delayed response. One of our agents will make contact to further assist.
^TM
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Andrea W's updateReviewer Update
16 Dec 2022, 11:27On the 2nd of Dec, as you can see, I was told I'd be contacted within 24-48 hours. Cell C is a joke, have not heard anything from Cell C. It's absolutely disgusting service!!!!
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Andrea W's update16 Dec 2022, 11:27
Reviewer Update
On the 2nd of Dec, as you can see, I was told I'd be contacted within 24-48 hours. Cell C is a joke, have not heard anything from Cell C. It's absolutely disgusting service!!!!
Cell C's replyOfficial
16 Dec 2022, 11:38 Dear Andrea,
We apologize for the delayed response. We will follow-up and revert back with feedback
^TM
We apologize for the delayed response. We will follow-up and revert back with feedback
^TM
Cell C's reply16 Dec 2022, 11:38
Official
Dear Andrea,
We apologize for the delayed response. We will follow-up and revert back with feedback
^TM
We apologize for the delayed response. We will follow-up and revert back with feedback
^TM
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Andrea W's updateReviewer Update
20 Dec 2022, 11:32So what has happened to my feedback, this service is unacceptable from Cell C. My husband will now be taking all his contacts from Cell C as well. What a useless company!!! I will just now pay Cell C the money I do not owe them because I just want to get rid of them forever.
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Andrea W's update20 Dec 2022, 11:32
Reviewer Update
So what has happened to my feedback, this service is unacceptable from Cell C. My husband will now be taking all his contacts from Cell C as well. What a useless company!!! I will just now pay Cell C the money I do not owe them because I just want to get rid of them forever.
Cell C's replyOfficial
20 Dec 2022, 12:08Dear Andrea,
We apologize for the delayed response.
Kindly be advised that we have requested for urgent assistance from our Fibre Team regarding your query. We will provide feedback accordingly.
^TM
We apologize for the delayed response.
Kindly be advised that we have requested for urgent assistance from our Fibre Team regarding your query. We will provide feedback accordingly.
^TM
Cell C's reply20 Dec 2022, 12:08
Official
Dear Andrea,
We apologize for the delayed response.
Kindly be advised that we have requested for urgent assistance from our Fibre Team regarding your query. We will provide feedback accordingly.
^TM
We apologize for the delayed response.
Kindly be advised that we have requested for urgent assistance from our Fibre Team regarding your query. We will provide feedback accordingly.
^TM
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Andrea W's updateReviewer Update
20 Dec 2022, 12:27Who are you fooling, how many times has Cell C sent me this exact response!!!
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Andrea W's update20 Dec 2022, 12:27
Reviewer Update
Who are you fooling, how many times has Cell C sent me this exact response!!!