BAD SERVICE

My experience has been extremely disappointing and nothjng less. less BAD . I.took out a contract with CellC V&A Waterfront on Friday 29 August 2025. Since I had a current contract with CellC ,the consultant who assisted me suggested I settle the current contract and take out a new contract (I did not want to have two contracts run consecutively) I then settled the current contract amount of R6765.69. Opened the bew contract , since it was a Friday the current contract could not he closed as CelkC online works Mon-Friday 8-5 which zi was also told after the payment was made. Abdul suggested I return on Monday 01 September , and he will call the online CellC. I then came on Tuesday and learned he left at 5pm already.

Anyway I left work earlier the Wednesday to make sure Im there before 5pm. I waited a while because Abdul was busy with another customer. Shortly afterwards he attended to me , called CellC online and was advised to settle the current contract I need to pay another R770, because I should have been closed the account in the same month the settlement was made. I was not informed by Abdul.. Online suggested I can pay the R770 before the 25September and then close the account. I was extremely upset as I was not advised by Abdul in the beginning of this. Although he promised to speak to his Manager who was hiding in the back to sort this nothing happened. . I eventually settled the amount of R770 , and closed the contract. * the new contract was taken out on 29 August however) Thus contract had a free ewatch , and I have been struggling ever since 29 August 2025 to yet receive the watch. Firstly I was advised by Abdul they voild not find my work address which us a landmark...Secondly I was advised they ran out of the supply and gave a 2nd address still nothing. I gave been in constant communication with Abfulbwho makes continuous promises that he will get back to me still empty... I opted to have the watch deluded to the store on 2 occasions with Abdul yet no answer my last communication was on Saturday 18 August. No feedback yet... How baf can it still be...I gave been a customer of CellC online more than 20years. It was far better to deal with the online service than face to face., who just want to make a sale but not worried about the client service. Beyond Disappointed, consultant was Abdul