TR
Tesswill R
1 reviews | Active since Jan 2017
03 Sept 2022, 12:55
Bad service experience
After being a contract subscriber of cell c they are treating me like nothing. I've lost a Sim card (contract) and I wanted to do a Sim swap. According to them my authentication is not failing. This is really bad, isn't the networks suppose to ease things for us. Now a days cell c is letting their standards fall.
They forget that we as clients are having the power in our hands. Pull up your socks cell c
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
03 Sept 2022, 15:18Hi Tesswill Riddles
Thank you for reaching out.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Your last dialed numbers could be that of your partner, friends, siblings, parents and colleagues. Please give yourself time to gather the required information and contact us back.
^NH
Thank you for reaching out.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Your last dialed numbers could be that of your partner, friends, siblings, parents and colleagues. Please give yourself time to gather the required information and contact us back.
^NH
Cell C's reply03 Sept 2022, 15:18
Official
Hi Tesswill Riddles
Thank you for reaching out.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Your last dialed numbers could be that of your partner, friends, siblings, parents and colleagues. Please give yourself time to gather the required information and contact us back.
^NH
Thank you for reaching out.
Please note that these security check questions have been put in place to avoid possible ***** and to protect you as our customer. Your last dialed numbers could be that of your partner, friends, siblings, parents and colleagues. Please give yourself time to gather the required information and contact us back.
^NH
TR
Tesswill R's updateReviewer Update
03 Sept 2022, 15:37Kindly note, it is not for a prepaid line but well for a contract simcard. As per your agents did I fail the authentication check and can only be assisted in 24 hours.
Please refrain yourself by giving us as clients the right information, as per consumer protection act. I'm having several contracts with cell c, watch the space as I will be moving to a new network and cancel my cell c contracts. You guys are having to many red top. You guys must go learn again
Please refrain yourself by giving us as clients the right information, as per consumer protection act. I'm having several contracts with cell c, watch the space as I will be moving to a new network and cancel my cell c contracts. You guys are having to many red top. You guys must go learn again
TR
Tesswill R's update03 Sept 2022, 15:37
Reviewer Update
Kindly note, it is not for a prepaid line but well for a contract simcard. As per your agents did I fail the authentication check and can only be assisted in 24 hours.
Please refrain yourself by giving us as clients the right information, as per consumer protection act. I'm having several contracts with cell c, watch the space as I will be moving to a new network and cancel my cell c contracts. You guys are having to many red top. You guys must go learn again
Please refrain yourself by giving us as clients the right information, as per consumer protection act. I'm having several contracts with cell c, watch the space as I will be moving to a new network and cancel my cell c contracts. You guys are having to many red top. You guys must go learn again