lM
lebohang M

1 reviews | Active since Jun 2019

19 May 2021, 11:22

BAD SERVICE EXPERIENCE

I AUDREY SHABANGU IN NUMBER ***4****9 HAVE 2 CONTRACTS WITH CELL C. MY ACC WAS NOT DEBITED ON THE ACTUAL DATE I THEN CONTACTED THEM TO ADVISE THE LADY OR AGENT SAID I WILL BE DEBITED ON THE 10TH MAY AS THEY HAVE TECHNICAL ISSUES. NO DEBIT TOOK PLACE ON THE 10 I CALLED AGAIN ON THE 11 MAY WAS NOW ADVISED TO GO MAKE PAYMENT AS IF IT WAS MY FAULTY.....HENCE A TECHNICAL ISSUES FROM THEIR SISDE CAME WITH P.O.P ON THE 13 MAY SEND IT THROUGH TO THE EMAILS PROVIDED ......THAT WAS NOT ENOUGH GOT CALLS THE WHOLE WEEKEND TIMISOULY EVEN MONDAY AND TODAY REALY.WHAT A BAD EXPERIENCE I HAD.WHAT ABOUT MY HONESTSTY OF MAKING EFFORTS TO GO AND PAY BUT IM ON DEBIT ORDER. I NEED AND DEMAND TO BE COMPENSATED BY CELL C. WHEN I CALL MYSELF TO SPEAK TO MANAGEMENT THE AGENT SAID THEY ALL IN THE MEETING THE WHOLE DAY, WHAT BUSINESSARE YOU RUNNING OR WE ARE IN A CIRCUSES. I HAVE PROOF WITH ME AND CALLS RECORDED.EMAILS PROVIDED ARE *** AND ***

0
Replies (2)
Cell C
Cell C's reply19 May 2021, 11:36
Official
Good day Lebohang

Thank you for contacting Cell C. 

We will refer this matter to our Support Team. Do expect our call shortly. 

^NT 


lM
lebohang M's update19 May 2021, 13:54
Reviewer Update
Pls assist as I have problem cell C my ID ***4****9 should I fail here on hello Peter will look for second option. Paid my account not getting Joy