VB
Vernon B

1 reviews | Active since Jun 2016

27 Jun 2016, 05:38

BAD SERVICE EVER MAKE PROMISE BUT DONT DELIVER

<p>I have been a customer of Cell C FOR 6+ YEARS and can not say i have had good service from them.My latest issue started when i took out a contrack for wi-fi at first i took a contrack for 20 gig the following day i phoned the store i informemd them i want the 60 gigs right then got it with my bill i noticed they were overcharging me at went to the store where i took out the contrack to be told they wanted to charge me for the rourter really it comes with the contrack.Iwas given a letter from the store that the corect amount will be taking of right, debit date they took R4578.00 of my account where they were to take R2080.00.Now i have to wait because someone at there head-office did not do there work i have had i and want to cancel the contrack with Cell-c Iam tired of there promises they give but dont keep it!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (4)
Cell C
Cell C's reply27 Jun 2016, 06:01
Official

You have come through to the correct platform for assistance. One of our consultants will contact you and assist.

We apologise for the delay and inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply27 Jun 2016, 12:41
Official

As per feedback, you have been contacted and advised accordingly.

Regards

Cell C | DA

VB
Vernon B's update27 Jun 2016, 13:12
Reviewer Update

i am still not happy with the service now i have to wait 7 days for my money and i was not the cause of the problem

VB
Vernon B's update05 Jul 2016, 04:44
Reviewer Update

it is now the 4/7/2016 and still i dont have my monies owed by Cell C Why do i have to wait if Cell C did not do there work. I had debit order that was returned due to Cell C deducting over R2000.00 more then they were to take are they going to pay for it NO just say sorry for that,well there sorry does not pay my bills.And the best part off all this is not the first time this happend to me thank u Cell C thank u for nothing!!!!!!!!!!!!!!!!!!!!