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1 reviews | Active since Jul 2017

21 Jul 2017, 15:17

Bad service ever

<p>I call to upgrade my contract they putted me on wrong package. since the 5th of July till today 21 July 2017 matter is not resolved. The agent don't know their work they send me from one consultant to another.</p>

0
Replies (5)
Cell C
Cell C's reply21 Jul 2017, 15:45
Official

Sincere apologies for the poor service. You have come through to the correct platform for assistance.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

's update24 Jul 2017, 14:59
Reviewer Update

i have received a call from Theodora on the 21th July, who was very professional, she promised that the new contract will be active from 29 July 2017. and she took accountability that since it's their error they will take full responsibility of the wrong contract and the billing

thanks Theodora

Cell C
Cell C's reply24 Jul 2017, 15:21
Official

Thumbs up to Theodorah!

We'll forward your feedback to Theodorah and her superior.

Have a lovely day further.

Regards

Cell C | PN

Best regards,

's update22 Jan 2018, 11:21
Reviewer Update
Since July i was never reimbursed my money for wrong contract when i call, again i'm send from one consultant to another. no one seems to know Theodora
Cell C
Cell C's reply22 Jan 2018, 12:01
Official

Compliments of the season Sabhinah

We'll ensure that this matter is sorted. Thank you for notifying us.

Regards

Cell C | PN

Best regards,