GF
Godfrey F
1 reviews | Active since May 2019
20 May 2019, 10:50
Bad service ever
Good day, I’m very disappointed in your services as I’ve upgraded my 2 contracts. The 073 was upgraded 2 months ago with the J2 Core which is about R179pm. The 074 was upgraded last month with the Y7 which was R200pm. I’ve received a sms that I have to pay R475 at the end of the month.
Why must I pay that when I need to pay R379. I spoke to 3 of your consultants, and each one gives me a different story as to WHY this amount???
There is a bridge of contract on your side as when I took the phone -074 the consultant, told me that I only need to pay R200pm and that I will only pay this amount at the end on my upgrade date 22/07/2019.Now I found that the phone was and is R217 NOT R200 as told and agreed by your consultant . Secondly I need to pay my new amount this month and not 22/07/2019 as agreed by YOUR CONSULTANT.
One of your consultants even told me this morning the ex-amount is for the extra perks that was given to me last month. This is very un-professional as you want me to pay for things I DIDN’T WANT NOR NEEDED Now since this morning all I heard was SORRY but the issue was not solved as YOU made the mistake which You what me to pay for.
Your sincerely Mr. G.Fransman
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Replies (2)
Cell C's replyOfficial
20 May 2019, 11:09We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Regards
DA
Best regards,
Cell C's reply20 May 2019, 11:09
Official
We will ensure that this matter is sorted. Apologies for the inconvenience caused. One of our team members will contact you and assist.
Regards
DA
Regards
DA
Best regards,
GF
Godfrey F's updateReviewer Update
23 May 2019, 09:27ISSUE STILL NO SHORTED
I’ve been contacted 17/05/2019 and yesterday-21/05/2019 by 2 of your consultants but still this issues not sorted out yet. First my contract 074 numbers your charging me for the 500mb,90 sms and 90talktime which you sent me last month. This is and was not my problem as this wasn’t part of your contact which you gave me. I’m supposed to start and get this only at the end of my upgrade date-22/07/2019 and start payment of R200pm not R217 as said by one of your consultants. SEE BELOW EMAIL!!!!!! Secondly last night another consultant told me my other contract-073 is R129 not as agreed and advertised on your February broaches R179pm- SEE ATTACHMENT.She suppose to receive the new benefits but now i hear only August she will receive -500mb,90sms,90talk . What going on with your services as I never had any problem please just sort out the following- 074-R200pm-500mb,90sms,90talk 073-R179pm-500mb,90sms,90talk I will not pay the R479 as I will only pay the R314 like normal this month as it was not what I agreed nor asked as I was only supposed to received it July and this contract will only start pay R200 July. So WHY do you want to bill me this month as you are confuse with the 2 contracts. Stop saying sorry and that you will come back to me just sort it out. I feel I just want to take the 2 phones and give it back as your service is pathetic.
I’ve been contacted 17/05/2019 and yesterday-21/05/2019 by 2 of your consultants but still this issues not sorted out yet. First my contract 074 numbers your charging me for the 500mb,90 sms and 90talktime which you sent me last month. This is and was not my problem as this wasn’t part of your contact which you gave me. I’m supposed to start and get this only at the end of my upgrade date-22/07/2019 and start payment of R200pm not R217 as said by one of your consultants. SEE BELOW EMAIL!!!!!! Secondly last night another consultant told me my other contract-073 is R129 not as agreed and advertised on your February broaches R179pm- SEE ATTACHMENT.She suppose to receive the new benefits but now i hear only August she will receive -500mb,90sms,90talk . What going on with your services as I never had any problem please just sort out the following- 074-R200pm-500mb,90sms,90talk 073-R179pm-500mb,90sms,90talk I will not pay the R479 as I will only pay the R314 like normal this month as it was not what I agreed nor asked as I was only supposed to received it July and this contract will only start pay R200 July. So WHY do you want to bill me this month as you are confuse with the 2 contracts. Stop saying sorry and that you will come back to me just sort it out. I feel I just want to take the 2 phones and give it back as your service is pathetic.
GF
Godfrey F's update23 May 2019, 09:27
Reviewer Update
ISSUE STILL NO SHORTED
I’ve been contacted 17/05/2019 and yesterday-21/05/2019 by 2 of your consultants but still this issues not sorted out yet. First my contract 074 numbers your charging me for the 500mb,90 sms and 90talktime which you sent me last month. This is and was not my problem as this wasn’t part of your contact which you gave me. I’m supposed to start and get this only at the end of my upgrade date-22/07/2019 and start payment of R200pm not R217 as said by one of your consultants. SEE BELOW EMAIL!!!!!! Secondly last night another consultant told me my other contract-073 is R129 not as agreed and advertised on your February broaches R179pm- SEE ATTACHMENT.She suppose to receive the new benefits but now i hear only August she will receive -500mb,90sms,90talk . What going on with your services as I never had any problem please just sort out the following- 074-R200pm-500mb,90sms,90talk 073-R179pm-500mb,90sms,90talk I will not pay the R479 as I will only pay the R314 like normal this month as it was not what I agreed nor asked as I was only supposed to received it July and this contract will only start pay R200 July. So WHY do you want to bill me this month as you are confuse with the 2 contracts. Stop saying sorry and that you will come back to me just sort it out. I feel I just want to take the 2 phones and give it back as your service is pathetic.
I’ve been contacted 17/05/2019 and yesterday-21/05/2019 by 2 of your consultants but still this issues not sorted out yet. First my contract 074 numbers your charging me for the 500mb,90 sms and 90talktime which you sent me last month. This is and was not my problem as this wasn’t part of your contact which you gave me. I’m supposed to start and get this only at the end of my upgrade date-22/07/2019 and start payment of R200pm not R217 as said by one of your consultants. SEE BELOW EMAIL!!!!!! Secondly last night another consultant told me my other contract-073 is R129 not as agreed and advertised on your February broaches R179pm- SEE ATTACHMENT.She suppose to receive the new benefits but now i hear only August she will receive -500mb,90sms,90talk . What going on with your services as I never had any problem please just sort out the following- 074-R200pm-500mb,90sms,90talk 073-R179pm-500mb,90sms,90talk I will not pay the R479 as I will only pay the R314 like normal this month as it was not what I agreed nor asked as I was only supposed to received it July and this contract will only start pay R200 July. So WHY do you want to bill me this month as you are confuse with the 2 contracts. Stop saying sorry and that you will come back to me just sort it out. I feel I just want to take the 2 phones and give it back as your service is pathetic.