Bad Service, even no service at all from Cell C

I have started an upgrade on the 16th of August and on the 18th of August I have received the email confirmation to receive the Samsung A32, colour black. The service delivery was to be delivered between 4-7 working days. No communications was received during that time from Cell C at all. I had to call in every day and most of the time I could not get through. When I got through on the 30th of August, the sales consultant assisted me and spoke to her supervisor who then advised that they are experiencing a backlog of 2 months. She called me back later the morning and told me that they do not have stock of the black Samsung, only blue. I had to accept it, what else could I do? She then told me that someone will call me back on the same date from the Retentions department to order the blue device, however this will start the process from the start again and I will have to wait another 7 days. I did receive an sms on the 30th of August 2021 with reference number *** notifying of the query logged. To this date, not one person has called me back from the Retentions department. This is a serous issue as Cell C has broken their agreement with me and has **** to me now on several occasions. I would like Cell C to resolve this issue immediately The rest of the query reference numbers are: ***, ***,***,***,***,***,***,***,