Bad Service

So sad that this is exactly what i was told when i called in i have reversed that debit order until you guys can sort it out like i said if not sorted by tomorroe 2nd December 2022 i want you guys to cancel this contract and collect your goods.. thanks

ok just to let you know i have reversed my debit order

thanks

still waiting on some1 to call me

Good Day

I write this to you with outmost disappointment

2022


I took out a contract with you guys on the 1st July 2022 which I was told the contract was going to be r389 for a Laptop and 10G Data never did the agent say to me that I will be paying Vat on this amount then I get debited more I then enquired and was told to my surprise that there is extra amount added which I was not informed about

My debit order is due on the 1st of every month my last debit went off on the 1st of November 2022 R495…..

So on the 1st of Dec 2022 my debit order went off and it was r517.99 which I immediately reversed back when I went and check my account just to find out that there is a cell phone number ********** attached as reference which I called and it belongs to someone I don’t know

I phoned your customer service number and spoke to someone called Lephoe and was told the reason my debit order is is R517.99 it is because there is a penalty for debit order received late but my last debit went off on the 1stNovember 2022 which is my due date I was told a supervisor will call me back I am still waiting....

Following Year 2023

i was promissed this was sorted i have phoned in last year now i call your customer service department i get told my account was debited and there was no money but my bank account shows that you debited my account and now you charging me penalty fee of r70 FOR WHAT??

I am tired of Cell C TREATMENT towards me as a customer i called last year and told you guys the router i received was faulty and was told i will be called back to sort that out up untill now nothing

i am going to take this matter to the Consumer Protection Act as i am not getting any joy from your departments i feel Cell C MUST JUST CANCEL THIS CONTRACT AND COLLECT THEIR GOODS

YOUR RESPONSE TO THIS WILL BE HIGHLY APPRECIATED

Hi

I am really not happy I think only solution to this unpleasantness is to cancel this whole thing and then take your goods so i can take my business somewhere else where my little money would be appreciated.

if not resolved by tomorrow the lates i request we do the above

Thanks