bad service

Cell C’s reply11 Aug 2025 at 15:58

I have been attempting to cancel for over ten months.


Despite multiple visits to your store and attempts to perform a SIM swap, I have not been able to use the service associated with my contract. During this time, I have continued to pay monthly fees without receiving any benefit or resolution. Most recently, I reached out again and was informed that I would be assisted, but I am still experiencing delays and obstacles in cancelling the contract.


This situation is unacceptable and has caused me considerable frustration and financial loss. I am requesting the immediate cancellation of the contract and a refund or credit for the months during which I was unable to use the service.


Please treat this matter with urgency. If I do not receive a satisfactory resolution within 7 working days, I will escalate the complaint to the Consumer Goods and Services Ombudsman and ICASA.


Dear Xolani Gumbi,


Thank you for your message.

We regret to hear about the challenges you've experienced and sincerely apologise for any inconvenience caused. Your feedback is important to us, and we understand your decision.

Please be advised that your request for contract cancellation has been received and logged. Our team will be in touch to assist you.


Kind ..

Dear Sidwell,


I would like to extend my heartfelt thanks for your exceptional assistance with my long-standing query. Your patience, consistency, and dedication over the past year have not gone unnoticed. It’s rare to encounter someone who remains committed to resolving an issue with such professionalism and care.


Thanks to your efforts, we’ve finally reached an amicable solution, and I truly appreciate the time and energy you invested in helping me. Your support has made a significant difference, and I’m sincerely grateful.


Warm regards,
Xolani Gumbi