Bad Service - Dragging Claims

I lost my phone on 31 May 2022, I call and reported on the same day. I sent the claim form and all the required documents to cell c insurance on 1 June 2022. They were quick to respond, and send me the invoice for the access fee, I paid it on 3 June 2022. I then had to follow up endlessly on the progress. Eventually I was told the payment was received and I was in arrears on my contract. The debit order then went off on 20th June 2022. ON the 23 June, I call and I was told by the insurance department that they are waiting for cell c to send them confirmation or a statement, I called cell c and I was told the records will only be updated on the 1st July 2022 and yesterday I was told it can only be done by the 4th July 2022. This is ridiculous, I am shocked with the service received! I am not willing to wait anymore I need a phone urgently! IMEI Number *** – ITC No: ***8 – OB No: 2938/05/2022 Can someone intervene please!