Bad service, dishonesty and no accountability

I have two contracts with Cell C, on the 1st of July they did not debit my account however they confidently say the debit order was dishonoured. I asked them to recollect or submit another debit on the 20th, which they still said it was done. On the 21st i called them and i was told no debit was submitted but on the 24th they will debit, when i called them on the 24th they said no debit was submitted again. I made a EFT payment and called them on the 25th. I spoke to Nancy who refused to say who she reports to or her last name and says she did nothing wrong. She however confirmed that none of the agents i spoke to actually tried to submit any debit order according to her system. I spent my MTN airtime calling Cell C begging them to debit their subscription only to be deceived by more than 3 people.