DR
Daniel R

1 reviews | Active since Feb 2019

10 Dec 2020, 12:56

Bad Service - Disgusting

I have never received such bad service from a company before. Cell C staff take calls and put the customer on hold music while the customer is still speaking. You will hold on until you are blue in the face. The last agent i spoke to was Veronique who place me on hold while i was explaining my query to her. Absolute disgust. Between Cell C and their Courier company CourierIT are the worse. I just called again and ask for a manager. A guy by the name of Vusumuzi introduced himself as a manager. He too put down the phone when his statement contradicts that of the Courier company. Shame on you Cell C. I have been your client for over 6 years and I think this is it. I am done with you. I stayed with you even with your bad network coverage but this! No

0
Replies (3)
Cell C
Cell C's reply10 Dec 2020, 13:16
Official
Hi Daniel

This is certainly not the service we want for our customers, apologies for the service you have received.

Do expect a call.

^PN
DR
Daniel R's update10 Dec 2020, 15:27
Reviewer Update
This is what you have been saying for a entire week. ''We will call you back'' ''Expect a call from us''. That never happened. This reply is just for the gallery. I lost hope and trust from Cell C. Their attitude is displayed by the arrogance of their staff even those who call themselves managers.
DR
Daniel R's update10 Dec 2020, 16:58
Reviewer Update
I just received a call from Thabisile from Cell C. Lets hope the query will be resolved speedily as she promised. Thank you Thabisile for your effort.