bad service

i was having difficulty with doing a sum swop via customer care so i decided to go to the branch straight so I went to Sandton City Cell C store where i found 2 ladies n 2 gentlem so i was assisted by the one who was Jessica i told her my problem how my phone was ****** n wanted to do a sum swoo she agreed asked for my ID then she said i can't do a sum swop since my number us been used by someone who is using a passport i was like no how coz i have been using that number for a long time n its only been ****** for weeks on the 7the of Dec...oryt i said i did Rica she refused said i did not so i saidbok when i was about to leave she said she can be able to bring my number back to me so i asked how since i needed that number she said i must pay R150 i was like how now r we paying for sum swop but i ended up paying there was no even a Receipt to show ..like i don't understand if i was ****** or what