Bad service

I really i am disappointed about the service received today 05/12 when i was told the settlement i was given by the cell c agent was not correct and my handset cant be cancelled..i phoned in 28/11 requeting a settlement for one of my contract and i paid according now that i need to cancell im being told amont was not enough how?? I need them to pull the call recording and listen carefully and terminate my *** i want it on pre paid..we are really struggling 😫 and when one can manage to reduce debt we try by all means..the retention departmen agent coley steyn i have never had such a horrible to speak to over the phone..i would his manager to please contact me on *** her name is Dineo ...i really need your help!!!!!!!!!!!!!!