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natashial L
1 reviews | Active since May 2017
14 Jan 2025, 08:14
Bad Service cellc insurance
on the 5th of December 2024 i submitted a claim i filled in the claim form i have been following up since, than the agent came back wanting a late notification letter that was also a back and forth. Yesterday i request to speak to management i was told that i cant speak to management because they are not available. Rose emailed me again a claim form to complete how many claim forms does one need for a fast track claim. Today is the 14the still no feedback. I was told that the delay is because people are not at the office. This is bad service on another level.
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Replies (3)
Cell C's replyOfficial
14 Jan 2025, 08:25Dear Natashial Louw,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication regarding your insurance claim.
We acknowledge your concerns and the difficulties you’ve faced with the claim process. Rest assured, we will escalate this matter to the appropriate team for immediate review and resolution. Our support team will ensure you receive the assistance and feedback you need as soon as possible.
We deeply regret the poor service you’ve experienced and appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication regarding your insurance claim.
We acknowledge your concerns and the difficulties you’ve faced with the claim process. Rest assured, we will escalate this matter to the appropriate team for immediate review and resolution. Our support team will ensure you receive the assistance and feedback you need as soon as possible.
We deeply regret the poor service you’ve experienced and appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | GM
Cell C's reply14 Jan 2025, 08:25
Official
Dear Natashial Louw,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication regarding your insurance claim.
We acknowledge your concerns and the difficulties you’ve faced with the claim process. Rest assured, we will escalate this matter to the appropriate team for immediate review and resolution. Our support team will ensure you receive the assistance and feedback you need as soon as possible.
We deeply regret the poor service you’ve experienced and appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | GM
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration caused by the delays and lack of communication regarding your insurance claim.
We acknowledge your concerns and the difficulties you’ve faced with the claim process. Rest assured, we will escalate this matter to the appropriate team for immediate review and resolution. Our support team will ensure you receive the assistance and feedback you need as soon as possible.
We deeply regret the poor service you’ve experienced and appreciate your patience as we work to resolve this issue.
Kind regards,
Cell C | GM
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natashial L's updateReviewer Update
14 Jan 2025, 10:41i received an apology call but still no feedback🙄
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natashial L's update14 Jan 2025, 10:41
Reviewer Update
i received an apology call but still no feedback🙄
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natashial L's updateReviewer Update
14 Jan 2025, 11:29Ayanda i already completed a claim form the email you sent me is requesting that i complete again a claim form pls stop delaying. I emailed you my id copy
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natashial L's update14 Jan 2025, 11:29
Reviewer Update
Ayanda i already completed a claim form the email you sent me is requesting that i complete again a claim form pls stop delaying. I emailed you my id copy