KB
Khayakazi B
1 reviews | Active since Apr 2009
10 Nov 2023, 09:13
Bad service CellC
I was called and given 2 phones on Cell C contract, I have told them what colors I want. they agreed. once was delivered in the correct colour and the one in black which I specifically said I DO NOT WANT. i called Cell C the same day if not the following day. they said another agent would call me within 48 hours to arrange for collection. even today I am still waiting. I called today 10/11/2023. I am told the case was not logged, they logged a case for exchange. they can't take it anymore because it's now more than 7 days. the agent that was assisting me was very rude by the name of Nomthandazo Ndlovu around 09:00 this morning. i asked her to put me through so i could rate her she hung up on me
Helpful (0)
Replies (3)0
Replies (3)KB
Khayakazi B's updateReviewer Update
11 Nov 2023, 06:26Hi there please contact me I was in meetings the whole day ***
KB
Khayakazi B's update11 Nov 2023, 06:26
Reviewer Update
Hi there please contact me I was in meetings the whole day ***
Cell C's replyOfficial
13 Nov 2023, 15:03Dear Khayakazi Bam,
We hope this message finds you well. We appreciate your patience and would like to provide you with an update on your recent query.
Following our previous communication, we initiated the process to obtain the call recording relevant to your inquiry. We want to assure you that your concern is a priority for us, and we are working diligently to gather all necessary information.
Once the call recording is received, our team will thoroughly assess it to ensure a comprehensive understanding of the situation. We understand the importance of a timely resolution and will keep you informed every step of the way.
If you have any further questions or if there's anything else you would like to share with us in the meantime, please feel free to reach out.
We appreciate your understanding and the opportunity to address your concerns. Thank you for choosing Cell C.
Regards,
Cell C | TM
We hope this message finds you well. We appreciate your patience and would like to provide you with an update on your recent query.
Following our previous communication, we initiated the process to obtain the call recording relevant to your inquiry. We want to assure you that your concern is a priority for us, and we are working diligently to gather all necessary information.
Once the call recording is received, our team will thoroughly assess it to ensure a comprehensive understanding of the situation. We understand the importance of a timely resolution and will keep you informed every step of the way.
If you have any further questions or if there's anything else you would like to share with us in the meantime, please feel free to reach out.
We appreciate your understanding and the opportunity to address your concerns. Thank you for choosing Cell C.
Regards,
Cell C | TM
Cell C's reply13 Nov 2023, 15:03
Official
Dear Khayakazi Bam,
We hope this message finds you well. We appreciate your patience and would like to provide you with an update on your recent query.
Following our previous communication, we initiated the process to obtain the call recording relevant to your inquiry. We want to assure you that your concern is a priority for us, and we are working diligently to gather all necessary information.
Once the call recording is received, our team will thoroughly assess it to ensure a comprehensive understanding of the situation. We understand the importance of a timely resolution and will keep you informed every step of the way.
If you have any further questions or if there's anything else you would like to share with us in the meantime, please feel free to reach out.
We appreciate your understanding and the opportunity to address your concerns. Thank you for choosing Cell C.
Regards,
Cell C | TM
We hope this message finds you well. We appreciate your patience and would like to provide you with an update on your recent query.
Following our previous communication, we initiated the process to obtain the call recording relevant to your inquiry. We want to assure you that your concern is a priority for us, and we are working diligently to gather all necessary information.
Once the call recording is received, our team will thoroughly assess it to ensure a comprehensive understanding of the situation. We understand the importance of a timely resolution and will keep you informed every step of the way.
If you have any further questions or if there's anything else you would like to share with us in the meantime, please feel free to reach out.
We appreciate your understanding and the opportunity to address your concerns. Thank you for choosing Cell C.
Regards,
Cell C | TM
KB
Khayakazi B's updateReviewer Update
17 Nov 2023, 11:07Hi there, this call is still not resolved
KB
Khayakazi B's update17 Nov 2023, 11:07
Reviewer Update
Hi there, this call is still not resolved