Bad service cellc

<p>the phone insured on the system, as well as paying an exccess fee that i was never told about,thereafter we put on the claim. then CellC insurance told me that i should call on Monday to find out if the claim is being processed, I did with no luck and they said I should check them the following day. today I called again to find out if the claim is being processed...same story it is not. I fail to understand what is taking so long. this has been goin on since October, it really is frustrating, i dnt have a phone meanwhile I pay them every month. I am relocating as well and only in PTA till end of the month. the reference to my phone is GPPRE75178. i really do not know what to do</p>