Bad Service, Cell C's Way - Believe!

On 09/11/2015, I lodged a complaint against Cell C and I was advised that my complaint would be handled by Maropeng Motana. He called me the same day I had lodged the complaint, and further to our discussion, he advised me that as soon as Cell C's debit order came off my account, I should drop him an email and we will discuss changing my tariff to one that is more suitable for me.<br> <br> On 25/11/2015, I sent him an email to give me a call, as we had discussed, and I received no response. I again sent him an email on 26/11/2015, nothing again. On 28/11/2015 I resorted to calling in and was advised that an email would be sent to him to give me a call - and to date I wait! He told me that this tariff that I had been on was for R99 p/m, however to my shock and surprise, R527.80 was debited from my account. How? Again I emphasize that I am NOT WILLING to wait another month until this **** is resolved. If posting complaints on HelloPeter still does not ensure that customer complaints are attended to, then I will have to resort to escalating this further. I demand to be moved to a new tariff effective today.