1 reviews | Active since Sept 2020
Bad Service - Cell C is a *****
I had two 24 months contracts with Cell C which both ended in 2021. Since I was not interested in upgrading I requested to be on a month to month basis contract for Data Only. I was shocked to learn when I wanted to terminate that I'm actually on 24 months and not month to month. I sent them an email on the 24/03/2022 requesting the recordings and no feedback has been provided to date.
My other issue with them is they sold me a Data contract again for R250, the sales person said I'll be able to transfer any amount of gigabytes I want to any Cell C number only to learn in December 2021 that no that is not the case you can only transfer 1GB per month. I immediately told the person that I was talking to that please can you cancel that contract coz I don't want it, since I was sold a dream.
Months later Cell C is now debiting huge amounts from my bank which I then reversed. To resolve these issues I want Cell C to provide me with recordings and thereafter terminate our relationship I WANT NOTHING TO DO WITH THEM. The case number is ***
Thank you for bringing this matter to our attention.
We will be in touch to assist you.
^NT
Thank you for bringing this matter to our attention.
We will be in touch to assist you.
^NT
Anyway my issue is Cell C is not coming forth with the recording instead I'm supposed to pay for the contract that their sales person **** to me about. The contract in question has been terminated this morning effective 30/04/22. This contract must be terminated backdated and never owe them.
The person I was talking to didn't even want to listen when I was saying I've never used the data sim because it's not what I signed up for. As far as I'm concerned I shouldn't be owing at all. You always say calls are recorded, this is the time to pull that recording.
He's telling me that the benefits for April have been loaded. If my query was attended to timeously it would have been resolved by end March. I sent it on the 24th March and your automated response says your turn around time is 48 hours.
The contracts have been terminated but I'm not happy that I'm owing +R1300.00
Please resolve this urgently
Anyway my issue is Cell C is not coming forth with the recording instead I'm supposed to pay for the contract that their sales person **** to me about. The contract in question has been terminated this morning effective 30/04/22. This contract must be terminated backdated and never owe them.
The person I was talking to didn't even want to listen when I was saying I've never used the data sim because it's not what I signed up for. As far as I'm concerned I shouldn't be owing at all. You always say calls are recorded, this is the time to pull that recording.
He's telling me that the benefits for April have been loaded. If my query was attended to timeously it would have been resolved by end March. I sent it on the 24th March and your automated response says your turn around time is 48 hours.
The contracts have been terminated but I'm not happy that I'm owing +R1300.00
Please resolve this urgently