BAD SERVICE CELL C

I took my phone to Cell C head office in JHB to be repaired under Cell C Insurance. I have been paying insurance every month and according to Cell C insurance I cancelled my insurance which I never did and take note I have been paying insurance every month. Then I was told I need to send my BANKING STATEMENTS to them. WHYYYYY. Then I phone Cell C Repair center again and they confirm my insurance is showing active and I should do what cell c insurance told me and send the documents.. After 2 hours of phoning Cell C repair Center and Cell C insurance giving me ten different stories on what to do. AND I THE CUSTOMER has to resolve the problem not CELL C WHOM i'm paying every month for a insurance. Today I took a change to start this process of struggle to get this sorted out with useless CELL C. I was told by the CELL C repair center they cannot assist me because I don't have I ticket number I need to send them the SAME CLAIM Forms I completed on MONDAY AT CELL C head office before they can assist me. It shocks me that this is the level of customer service Cell C is giving and making it so difficult for such a simple thing to be sorted. I the customer has to sort out their internal issues out!!!! CAN SOMEONE please help me sort this out as I need my phone for WOR****!!!!!!!!If I don't work I cant pay my bills. CELL C is quick to get their money from your account but if CELL C has to assist customers they don't want to !!!! They give customers the run around's!!